Job Description

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be the primary point of contact for customers who require automotive repair and maintenance services. Your role will involve providing exceptional customer service, coordinating service appointments, and ensuring customer satisfaction.

Responsibilities:

Greet customers and provide a warm welcome to the dealership/service center

Listen to customers' concerns and accurately document their vehicle issues

Schedule service appointments and coordinate with the service department

Provide detailed explanations of recommended repairs and maintenance

Prepare accurate cost estimates for repairs and obtain customer approval

Communicate with technicians to ensure timely completion of repairs

Keep customers informed about the status of their vehicles throughout the repair process

Basic understanding of automotive repairs and services is a plus

Strong communication and interpersonal skill

Experience:

Previous experience in a customer service role is preferred

Excellent communication and interpersonal skills

Mechanical knowledge or experience in automotive repair is preferred but not required

Joining our team as a Service Advisor offers numerous benefits, including competitive pay, opportunities for career advancement, and a supportive work environment. If you are passionate about providing exceptional customer service, we would love to hear from you.

*Must live locally

Job Types: Full-time, Permanent

Additional pay:

Overtime pay
Schedule:

Monday to Friday Weekends as needed
Work Location: In person