Job Description

We are looking to add a

Service Advisor

to our fast paced service team at Gerry Gordon's Mazda.

Reporting to the Fixed Operations Manager, you will act as the dealership's front-line customer relations and service sales representative. As a Service Advisor, you will be responsible for handling customer service requests and concerns, meeting predetermined service sales objectives and the accurate performance of designated administrative duties.

This role is the vital link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

Requirements

Answering incoming phone calls and inquires related to vehicle servicing. Knowledge and understanding of mechanical components of automobiles. Meet and greet customers arriving for service appointments. Create quotes and work orders for vehicle repairs. Consult with automotive technicians regarding required repairs and or maintenance work and provide repair options to our clients including providing clients with in-depth information about available aftermarket and OEM part options. Provide the clients with regular information and updates regarding the status of vehicle repairs. Work with the parts department to determine parts availability and scheduling of future service appointments. Complete and close repair orders. Review the repair order and service performed with the client after the service has been completed. Ability to work effectively with computerized work order systems. Answering incoming phone calls and inquires related to vehicle servicing.Experience with DMS software such as Reynolds (ERA), CDK, and or PBS an asset. Forward facing customer service experience or sales experience. Excellent Interpersonal skills. Good organization skills. Ability to multitask. High school diploma or equivalent required.D Dealership experience an asset. Driver's license in good standing and clean driver's abstract required.
Job Types: Full-time, Commission, Permanent

Work Remotely

No
Job Types: Full-time, Permanent

Pay: $55,000.00-$70,000.00 per year

Benefits:

Dental care Extended health care Life insurance
Work Location: In person