We are seeking a dedicated and knowledgeable Service Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers, ensuring their automotive service needs are met with exceptional customer service. This role requires a blend of mechanical knowledge, sales skills, and a passion for providing outstanding service in a fast-paced dealership environment.
Duties
Greet customers promptly and professionally, assessing their service needs.
Provide detailed explanations of repair services and recommendations based on mechanical knowledge.
Manage customer inquiries and concerns with a focus on customer satisfaction.
Process service orders and ensure accurate cash handling during transactions.
Upsell additional services and products to enhance customer experience and vehicle performance.
Collaborate with technicians to ensure timely completion of services while maintaining quality standards.
Maintain accurate records of customer interactions, service history, and follow-up communications.
Stay updated on automotive repair trends and dealership promotions to effectively communicate with customers.
Experience
Previous dealership experience is highly preferred, showcasing familiarity with automotive service operations.
Mechanic experience or strong mechanical knowledge is advantageous for effective communication with both customers and technicians.
Proven customer service skills with the ability to build rapport and trust with clients.
Sales experience, particularly in upselling services or products, is beneficial for maximizing customer satisfaction and dealership profitability.
Experience in automotive repair environments is a plus, enhancing the ability to understand technical issues presented by customers. Join our team as a Service Advisor and play a crucial role in delivering exceptional automotive service while fostering lasting relationships with our valued customers.
Job Types: Full-time, Part-time
Pay: $46,000.00-$60,000.00 per year
Expected hours: 24 - 32 per week
Benefits:
Dental care
Extended health care
On-site parking
RRSP match
Vision care
Work Location: In person
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