Job Description

The successful incumbent is an experienced Service Advisor who quickly builds rapport with customers and can successfully multi-task in a busy and dynamic Service department. Candidate must be available to work 1 evening per week and every third Saturday to support the needs of our customers.

Responsibilities

The Service Advisor has a wide variety of responsibilities, including but not exclusive to:

Greeting customers on the phone or in person Scheduling appointments Explaining the nature of repairs to customers, liaising between the technician and the customer Providing repair recommendations to customers Advising customers how to maintain their vehicle Selling parts & labour Providing an extraordinary experience for all Fines Ford Lincoln customers Utilizing Ford corporate programs when required (ie: FMC360, Prior Approval) Providing updates and escalating issues, when required to management

Skills and Attributes

An Advisor who interacts with customers in a kind, empathetic and professional manner Ability to handle a high volume of customers/appointments without sacrificing accuracy Ability to build rapport with customers Detail oriented and highly organized Team player who knowledge shares with peers and manager Excellent written & verbal communication skills

Qualifications

Valid Ontario Driver's License and a clean driver record

Experience

Appointment booking experience in a busy shop or dealership Previous Ford & Lincoln experience is an asset, but not mandatory
Job Types: Full-time, Permanent

Pay: $50,000.00-$100,000.00 per year

Additional pay:

Bonus pay
Benefits:

Company pension Dental care Disability insurance Employee assistance program Life insurance On-site parking Store discount Vision care
Flexible language requirement:

French not required
Schedule:

Monday to Friday Night shift Weekends as needed
Work Location: In person