Job Description

Regency Toyota Parts & Service is seeking a Service Advisor. The ideal candidate should have strong customer service experience, great computer skills (R&R, CRM), and strong communication skills. The successful candidate will be reporting to the Service Manager.

Responsibilities:

Greet each customer in a prompt, courteous manner, let customers who are waiting in line know that they will be helped soon. Communicate with service customers to determine the nature of the mechanical problems. Secure agreement from customers before repairs; cover cost estimate; and approximate time when work will be completed. Obtain customer and vehicle data. Schedule appointments using electronic dealership management software. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus. Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order. Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised. Handle telephone inquiries regarding work in process and appointments and return phone messages promptly. Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage. Interpret warranty information and policies to customers. Stay up to date on technical and performance information on all vehicles serviced by the dealership. Refer leads and prospects for vehicle sales to the new and pre-owned sales departments. Advise customers of parts ordered and make an appointment to have them installed before customer leaves. Assist the service manager as necessary. Demonstrate behaviors consistent with the Company's Mission and Core Values in all interactions with customers, co-workers and suppliers. Adhere to all company policies, procedures and safety standards.
Requirements:

A certificate or diploma in a related field preferred. Strong customer service and troubleshooting skills. Able to work well under pressure. Strong attention to detail. Able to deal with people sensitively, tactfully, diplomatically, and with empathy at all times. Proven data entry, data editing and typing skills. Professional appearance and manners. Experience in all aspects of customer service and people management. Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required. Able to respond quickly in a dynamic and changing environment. Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment. Able to effectively communicate both verbally and in writing. Strong work ethic and positive team attitude. Must have valid driver's license and clean abstract Ability to drive manual and automatic vehicles. Previous industry knowledge. Ability to read and comprehend instructions and information.
Regency Auto was built on the idea of delivering exceptional customer service and treating clients in a fair and equitable manner. We understand that purchasing a vehicle is not an everyday occurrence and we strive to simplify that process by providing solutions that make sense for our clients. With 40 years behind us, we understand the benefits of creating long term value for both existing and prospective customers.

Job Type: Full-time

Pay: From $36.74 per hour

Additional pay:

Commission pay
Benefits:

Dental care Extended health care Store discount Vision care
Schedule:

8 hour shift Monday to Friday
Experience:

Automotive Service Advisor: 2 years (required) Customer Service: 2 years (required)
Work Location: In person