Job Description

Swan River's Key Chevrolet Buick GMC Inc.,

a member of the Key Auto Group, is accepting resumes for the full-time

Service Advisor

position. We are looking for an organized, customer-focused individual whose primary responsibility is to act as a liaison between the customer and Service Technician.

WHAT WE OFFER:

Competitive wages Vacation entitlement beginning in the first year of employment Comprehensive health and dental benefits Registered Retirement Savings and Deferred Profit Sharing plan Employee Assistance Program Employee discounts A safe, healthy and positive working environment

WHAT YOU OFFER (Knowledge, Skills, Abilities, Competencies):

The ideal Service Advisor possesses the following:

Two years' experience in the automotive industry Completion of high school education or equivalent Outstanding communication and customer service skills Computer and data entry skills Ability work efficiently in a fast-paced environment Ability to diagnose problems based on what customers describe Adaptability. Able to adjust to change and cope with complex situations. Customer focus. Monitors customer satisfaction regularly. Safety and compliance. Understands and respects the need to follow safety policies.

WHAT YOU DO (Duties & Responsibilities):

A Service Advisor is responsible for:

Ensuring customer satisfaction by listening to needs, communicating repair and maintenance information with associated costs and providing regular updates regarding the status of the repair. Understanding and adhering to safety policies and procedures, following safety guidelines and wearing appropriate personal protective equipment. Preparing work orders that describe the vehicle's problem, potential repairs required, the time required to complete the repair and estimated repair costs broken down by parts and labour. Sharing knowledge with customers about the need for regular maintenance. Completing internal, online and outside training as determined by the Service Manager and required by GM Canada. Assuring proper flow and accurate completion of all repair orders to satisfy warranty, dealership and manufacturer requirements.

PERFORMANCE STANDARDS:

Service Advisors are expected to meet key performance indicators related to customer service indexes and training compliance. Additionally, possessing and maintaining a valid driver's license and providing a criminal record check are conditions of employment.

HOW TO APPLY:

If you're seeking a rewarding position in a bustling dealership that values its people, send a resume with three references to Jennifer Dmitruk, HR Manager, at jdmitruk@keyautogroup.ca. While we appreciate the interest of all applicants, only those selected for further screening will be contacted.