Job Description

Join Our Growing Team as a Service Advisor at Volkswagen St. John's!

Volkswagen St. John's is growing--we're excited to be adding a fourth Service Advisor to our high-performing Service team.

This is a great opportunity to join a well-established dealership during a key period of expansion. As a Service Advisor, you'll serve as the vital link between our valued customers and our skilled technicians, ensuring every service experience is smooth, transparent, and efficient.

We're looking for someone who thrives in a dynamic environment, is highly organized, and takes a proactive approach to problem-solving and customer care.

At Volkswagen St. John's, we pride ourselves on our commitment to quality, teamwork, and service excellence. If you're ready to contribute to a fast-paced, customer-focused role with a brand known for performance and precision, we'd love to hear from you.

Drive your career forward--apply today and become part of the Volkswagen St. John's success story.

Job Type:

Full-Time, Union

Location:

Volkswagen St. John's, NL

Hours:

45 Hours per week,7:30 AM - 5:00 PM, Monday through Friday

Salary:

$21.00/hour

Additional Earning Potential:

Performance-based bonuses and incentives

This is a union position and all rates of pay and benefits are outlined in the Collective Agreement.*

Service Advisor Specific Skills:

Work with customers to determine concerns with a vehicle and provide technicians with accurate repair descriptions Verify and write accurate repair orders and complete by reviewing all copies, including supporting documentation Maximize departmental performance by selling labor, parts, and accessories in line with market potential. Collaborate with other departments for optimal efficiency and growth. Build and maintain knowledge of Audi St. John's products and services through team training and education programs. Confirm warranty and service contract coverage by examining customer records, explaining provisions and exclusions. Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles if applicable. Refer to service history, inspect vehicle, and recommend additional service needs to customers. Obtain customer authorization for repairs, ensuring to address main concerns prior to up-selling repairs recommended by the technician. Assist with coordination of alternate transportation for customer such as shuttle service, limited loaner program or rental vehicles. Provide consistent updates to clients about the status of their vehicles. Receive payment for the work completed, handle the cash or credit transaction, and ensure customer satisfaction. Perform a consultative vehicle delivery with the client when work is completed. Other Duties as required.

Qualifications:

Valid Driver's License with clear driver's abstract. Clear criminal record check. High school diploma or equivalent (post secondary preferred but not required). A minimum of 2 years' experience in customer service preferred. Experience in an automotive service environment preferred. Previous Service Consultant, or automotive experience an asset. A strong understanding of automotive technology and the automotive industry. Steel-toed safety boots required.

Personal Suitability:

Strong organizational, decision making, and problem-solving skills. Superior customer service, interpersonal, and communication skills. Excellent computer and technical skills. Effective teamwork and collaborative skills. Outgoing and patient personality with exceptional client focus. Reliable and dependable with strong attention to detail.

Unique Perks:

Uniforms Provided

: Receive complimentary uniforms after successfully completing the probationary period.

Birthday Off

: Enjoy your special day with a paid day off on your birthday--because celebrations matter!

Pet Bereavement Day

: We understand the importance of furry family members. Take a bereavement day for pets when needed; we're not just coworkers; we're compassionate and caring.

RRSP or RESP Plan

: Plan for your future with the option to participate in our RRSP (Registered Retirement Savings Plan) or RESP (Registered Education Savings Plan) after completing the probationary period.

Comprehensive Medical Plan

: Access a thorough medical plan administered through Canada Life to ensure your health and well-being.

Family Business Atmosphere

: Join a close-knit family business where you're not just an employee; you're an integral part of our family. Experience the warmth and camaraderie that sets us apart from larger corporations.

Safety Boot Allowance

: Receive a safety boot allowance once you successfully complete the 90-day probation period.

Benefits:

Disability insurance Employee assistance program Extended health care Life insurance RRSP match Store discount Vision care

About the Company:

Matthews Motors:

Volkswagen St. John's is a division of Matthews Motors, owners of Volkswagen St. John's, Audi St. John's and Bodyworks St. John's. Enjoy referrals between companies and access to one another's used vehicle lineup (excluding CPO vehicles).

Job Type: Full-time

Pay: From $21.00 per hour

Additional pay:

Bonus pay Overtime pay
Benefits:

Disability insurance Extended health care Life insurance On-site parking RRSP match Store discount Vision care
Flexible language requirement:

French not required
Schedule:

Day shift Monday to Friday Overtime
Ability to commute/relocate:

St. John's, NL A1B0T2: reliably commute or plan to relocate before starting work (required)
Experience:

service advisor: 1 year (preferred) Customer service: 1 year (preferred)
Licence/Certification:

Class 5 Licence (preferred)
Work Location: In person