Service Advisor
Job Description
Bayview Trucks & Equipment Ltd. is a Full Service, Parts and Sales dealer for Kenworth Trucks and KUBOTA farm and construction equipment, with 5 locations in New Brunswick (Saint John, Fredericton, Moncton, Woodstock & Bathurst) and two in Nova Scotia, New Glasgow and to Dartmouth.
Reporting to the Service Manager, the Service Advisor is a confident, energetic, CUSTOMER FOCUSED member of the Service department.
Greet and WELCOME customers.
Open Repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis.
Verify open warranty recalls or campaigns available for the customer.
Confirm Warranty eligibility and process the warranty claims.
Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.
Maintain this communication with the customers throughout the repair process, including, the customer's approval of the repair, an estimate of the cost and an expected time of completion.
Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders
Identify possible upcoming Preventative Maintenance services with customers and schedule for them.
Maintain an organized work space and adhere to all company policies and procedures.
Other administrative duties as assigned by the Service Manager or Foreman.
Required Experience / skill set
Strong computer skills with an emphasis on Windows based programs and MS Excel & Word. Experience with KARMAK is an Asset Minimum of 3 years Automotive / Truck dealership experience. Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment
Job Types: Full-time, Permanent
Benefits:
Competitive Salary Extended Health Care Dental Care (Basic + Major) Vision Care Paid Time Off Life insurance RRSP match Store discount Wellness Reimbursement
Schedule:
8 hour shift Day shift Monday to Friday
Experience:
service advisor: 2 years (required) * Customer Service: 2 years (required)
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Job Detail
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Job IdJD2929569
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSaint John, NB, CA, Canada
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EducationNot mentioned