Job Description

Service Advisor - Medicine Hat

Who we are:

We know that memories made around the campfire with friends and family last a lifetime because we do it ourselves! Our mission at ArrKann is the same as it's been since 1977: to give our customers the exceptional service, selection, and expertise they need to embrace the RV lifestyle.

Employees tell us they like working with ArrKann because...

We're family-owned and operated - and have been for three generations. Our employees are like family. We're closed on Sundays to give our staff time to spend with their loved ones and enjoy their own RV adventures! Our commitment to family extends to how we invest in the communities where we live and work. We sponsor events and initiatives that focus on helping families and children. We have great people who are helpful, fun to work with, and good at what they do!

About the role:

Our Service (Customer) Advisors do just that - they recommend the service, maintenance, and accessories our customers need to make the most of their RV camping experience. If you have stellar customer service skills and are looking to gain experience in a new industry, this might be the career for you. You bring a positive attitude and exceptional hospitality, and we'll provide you with the support, tools, and training you need to help people get camping!

As a Service (Customer) Advisor, you'll be responsible for:

Building strong customer relationships by providing a welcoming experience during RV drop-off and conducting thorough inspections. Assessing customer concerns and needs, offering tailored product and service recommendations to enhance their RV experience. Leading detailed walkthroughs at pick-up, ensuring customers are satisfied with completed work and fully understand any repairs or upgrades.


The selected candidate must be available weekdays, evenings, and Saturdays, but not Sundays!

About you:

You're lively, outgoing, and enthusiastic by nature. You enjoy meeting new and different people on a day-to-day basis. You're often described as warm, helpful, and friendly, and can put others at ease and make them feel welcome. You thrive in a role where you are handling multiple priorities and work at a quick pace to make sure everything goes smoothly.

What you'll get out of a career with ArrKann:

A career - we've been growing! You can find our dealerships in Carstairs, Red Deer, Edmonton, Calgary, and Medicine Hat, and we're always looking for amazing people who want to build a career with us. A voice! We know our people have great ideas and valuable feedback, and we encourage everyone to share their thoughts so we can continue to deliver an even better employee and customer experience. A supportive, team-oriented, and fun work environment, where you can feel free to be yourself. Professional and personal development opportunities. We are always learning, and want to make sure you have the support you need to build the skills you need to grow in your career.

Requirements:

High school diploma Goal-oriented and achievement-driven Previous experience in a customer-facing role Strong communication skills Comfortable with new software, MS Office, and social media




If this sounds like you, we encourage you to apply! We thank all applicants for their interest; however, only those selected will be contacted.





To find out more about ArrKann Trailer & RV Centre, visit our website, or find us on Twitter, Facebook, or Instagram @ArrKannRV.