Education: Secondary (high) school graduation certificate
Experience: 2 years to less than 3 years
Tasks
Address customers\' complaints or concerns
Answer inquiries and provide information to customers
Explain the type and cost of services offered
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Receive and log complaints
Computer and technology knowledge
Internet
MS Outlook
MS Windows
MS Word
Transportation/travel information
Valid driver\'s licence
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Work under pressure
Personal suitability
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Reliability
Team player
Screening questions
Are you currently legally able to work in Canada?
Are you willing to relocate for this position?
Do you currently reside in proximity to the advertised location?
Do you have previous experience in this field of employment?
Health benefits
Dental plan
Disability benefits
Health care plan
Vision care benefits
Financial benefits
Bonus
Group insurance benefits
Registered Retirement Savings Plan (RRSP)
Other benefits
Other benefits
Work Term: Permanent
Work Language: Bilingual
Hours: 46 to 60 hours per week
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