Job Description

An excellent opportunity with a quickly growing, dynamic business looking for extra support for our busy Service Department....

Cam Clark Auto Group is seeking a results-oriented

Service Advisor

for our

Kamloops Ford Lincoln

location in British Columbia.

With over 20 dealership and car service locations stretching across Alberta, British Columbia, Montana and California, Cam

Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while striving to offer amazing employee experience as well!

In the position of

Service Advisor

reporting to the

Service Manager

, the successful candidate will be responsible for being the critical link between our customers and shop, listening to customer concerns, assessing their needs as well as keeping them informed on the progress of their repair.

Company CORE VALUES:

Our company culture is based on the safety of our employees, a fun working environment with an opportunity to grow, great unity within the community, and commitment from our employees. Our team in

Kamloops Ford Lincoln

has strong principles in demonstrating integrity in all aspects whilst embracing Cam Clark Automotive Group values.

Benefits Offered for this role:

Competitive compensation package with comprehensive extended benefits and ample opportunities for professional growth.

Employee perks, paid vacation entitlements and chance to collaborate with a dynamic team.

You will be accountable for:

Greeting customers and offering excellent customer service from intake to release of vehicles.

Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.

Communicating effectively with our guests, as clear and professional communication is key to success in ensuring satisfaction and building trust.

Answering phone calls and assisting walk-up customers.

Determining and identifying car issues based on customer description and vehicle condition.

Translating customer-reported problems into actionable work orders for technicians to complete.

Ensuring that automotive work provided to customers meets company quality standards.

Invoicing and collecting payment from customers for services rendered.

Handling and resolving customer complaints regarding services.

Maintaining customer records and entering data into computer databases.

Other duties as assigned.

To be successful in this role, you must have:

Must possess a valid Driver's License and clean driver's abstract.

Attention to detail, prioritization skills and time management.

Strong computer skills.

Pay Range: Minimum: $ 50,000 per year to Maximum: $ 100,000 per year

Working Hours: 8:00 am to 5:00 pm

Total Hours per week: 40 hours

Workday Schedule: Monday to Friday

Job Types: Full-time, Permanent

Pay: $50,000.00-$100,000.00 per year

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off RRSP match Store discount Vision care
Work Location: In person