is seeking a highly motivated, experienced individual with a strong work ethic and a focus on customer service to join our Fredericton team's ever-growing Service Department as our new Service Advisor. The Service Advisor is an integral & vital part of the Service Department. You'll be responsible for the day-to-day processing of invoices and service records, data entries, reviewing all service invoices for accuracy, answering phones, processing electronic quote documents, responsible for posting billable time and more.
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Key Responsibilities
Proactively generate and prioritize leads
by reviewing repair history, analyzing diagnostics, contacting customers to recommend services, scheduling visits, and documenting outreach.
Drive service sales
by assessing customer needs, recommending maintenance, troubleshooting, defining required work, creating work orders, and coordinating scheduling.
Maximize shop efficiency
by planning work time, coordinating resources, arranging vendor jobs, confirming appointments with customers, and actively participating in pulse and service management meetings.
Ensure a positive customer experience
by welcoming customers, verifying appointments, performing inspections, addressing requests, offering additional services, and maintaining communication on changes or issues.
Build long-term customer relationships
by clearly reviewing completed work, explaining deferred recommendations, suggesting future services, closing work orders, issuing invoices, booking follow-up appointments, returning the vehicle, and capturing customer feedback.
Foster a positive and collaborative service department culture
by embracing diversity, promoting teamwork and accountability, protecting confidentiality, pursuing ongoing professional development, and contributing to business goals through active project participation and knowledge sharing.
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Qualifications
Exceptional customer service skills
Excellent communication skills
Experience in data entry and/or similar posting in an automotive or transport dealership
Well organized
Capable of multitasking
Willingness to work in a team environment
Commitment to safety
Knowledgeable of Microsoft Office
CDK/APD software and experience in the trucking industry are considered assets
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Compensation
Competitive industry salary, based on experience and qualifications
Paid training opportunities
Employee incentive/training bonuses
Paid vacation/personal days
Boot allowance
On-call compensation
Uniforms are provided
Group health benefit plan
RRSP benefit plan
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Interested in Joining?
Apply by submitting your resume/cover letter here, by email, or in person!
Emails: ksaxinger@richwil.com or tpotter@richwil.com
In Person: 15 Timothy Ave South
Phone Number: 506-449-0313
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We thank all those who respond; however, only those given further consideration will be notified
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