At Peterbilt Atlantic, we're not just about building trucks -- we're about building lasting relationships, providing top-notch customer service, and pushing the limits of innovation. As an authorized Peterbilt dealership, we've earned a reputation for excellence, and we're looking for passionate, hardworking individuals to join our dynamic team!
125 Greenview Drive, Hanwell NB| Day Shift | Full-Time
Standard Working Hours:
Mon - Fri | 7:00 am - 4:00pm|40 hours per week
We're looking for a Service Advisor to join our fast-paced service team. If you have a passion for customer service, strong organizational skills, and technical knowledge this is the perfect role for you. In this position, you will serve as the primary link between our customers and service technicians, ensuring a seamless and positive experience from initial greeting to vehicle pick-up.
What You'll Do:
Welcome customers, listen to their concerns, and accurately document service needs and requests.
Efficiently schedule appointments to optimize service bay and technician time.
Coordinate workflow with the service team to minimize customer wait times.
Prepare detailed and accurate cost estimates (including parts and labor) and obtain customer approval.
Act as the liaison between customers and technicians, ensuring clear communication and execution of all requests.
Regularly update customers on vehicle status, delays, or additional work needed.
Resolve issues or complaints to ensure customer satisfaction and maintain a professional relationship.
Maintain accurate and detailed records of all service transactions.
Identify opportunities to promote additional services and products (like maintenance plans or warranties).
What You Need:
High school diploma or equivalent.
Minimum of 3 years of experience in a related field.
Valid driver's license and clean driving abstract.
Additional Strengths:
Excellent customer service and communication skills.
Strong organizational and Time Management Skills.
Strong attention to detail.
Exceptional multitasking and organizational skills.
Ability to prioritize tasks in a fast-paced environment.
Ability to work independently and as part of a team.
Technical knowledge is a strong asset.
Perks of the Job:
Competitive industry wages
Comprehensive benefits plan through Blue Cross
RRSP contributions with 5% employer matching (no maximum)
In-floor heating at the Hanwell Location
State-of-the-art, brand-new facility with multiple service bays and cutting edge technology.
Boot Allowance & uniforms provided
Discounts on products and services
Discounts at TORQUE Motorsports
Career advancement opportunities, we promote from within
Certification reimbursement and all training expenses paid to further your career
Continued education, manufacturer hands on and web-based training.
Ready to accelerate your career? If you've got the drive, we've got the opportunity! Join a team that's committed to excellence and enjoy working with one of the most respected names in the trucking industry.
We love walk-ins! Visit us in person to drop off your resume at 125 Greenview Drive in Hanwell NB Mon-Fri 8:00 am - 4:00 pm and ask for Victoria. Or submit your resume through this application system.
Peterbilt Atlantic is committed to employment equity, fostering diversity within our community and developing an inclusive workplace that reects the richness of the broader community that we serve. Peterbilt Atlantic welcomes all individuals who will help us achieve our goals, including women, visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression.
We thank all who apply; however, only those selected for an interview will be contacted.
If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide the applicable accommodation.
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