Job Description

Pro Cycle is looking for an enthusiastic & professional Service Advisor. Sound like you? We'd love to meet you!

Our ideal candidate would be someone who's a jack of all trades, and a true motorcycle/powersports enthusiast. Someone who knows how to juggle a backyard mechanical project, a full-time job in customer service and a babysitting gig on the side. They can multitask like a boss and they're organized enough to handle all of it with grace even while under pressure.

Most importantly: You should have a passion for motorcycles, and keeping them running safely & smoothly so their owners can focus on the road ahead.

Here's what we have to offer:

We work in a big, clean, brightly lit showroom in an ever-growing part of Dartmouth close to Burnside and Dartmouth Crossing.

We offer employee discounts on labour, parts & accessories.

After working with us for a year, full-time employees will be added to our group medical plan, and the company will foot the bill. On top of that, we also offer an RRSP matching program.

Opportunities arise for staff to take part in exciting industry and community events.

We're a team of motorcycle and ATV enthusiasts, which means we ride, wrench, race, use, wear and collect the bikes and other products we sell.

Fair compensation, with a base hourly wage + bonus.

Here's what we need from you:

A passion for motorcycles/ATVs/power equipment and/or a background in the industry.

The ability to keep your cool when things get busy, and multi-task when necessary.

Experience with mechanical or electrical equipment service or repair, and/or the ability and desire to learn the lingo.

Ability to act as liaison between customers and mechanics.

Working knowledge of point-of-sale systems and processing payments.

A little bit of tech-savvy. Nothing major, just the know-how to navigate dealer websites, find answers to customer inquiries in digital service manuals and answer e-mails in a reasonable amount of time.

Good judgement and above average customer service skills. You'll need to be able to handle purchases, exchanges, returns and customer complaints in a friendly and professional manner.

Self-motivation. Sometimes you won't have a lineup of customers in front of you. You'll need to effectively use this down time to catch up on building service orders, cleaning up invoices and helping keep the Service Department tidy and organized.

Attention to detail, keen communication skills and a healthy respect for safety.

Teamwork! You'll need to work with other departments to help gear up customers with all the parts, accessories, protective gear and service they'll need to get their new toy on the road or trail.

Must be available to work some Saturdays. If it helps, Saturday is pizza day!

Job Type: Full-time

Pay: $18.00-$23.00 per hour

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Store discount Vision care
Application question(s):

Are you currently an active member of the local motorcycle, ATV or dirt bike riding community? Tell us about your experience and/or passion for riding.
If not, tell us a little bit about why you're interested in working with us.

Experience:

Customer Service: 1 year (preferred) Service Advisor: 1 year (required)
Licence/Certification:

motorcycle licence (preferred)
Work Location: In person