Job Description

Are you passionate about Powersports and skilled at providing exceptional customer service? We're seeking a

Service Advisor

to join our team and act as the vital link between our customers and service technicians. If you thrive in a fast-paced environment and enjoy helping riders get back on the road, trails, or snow, this is the job for you!

Full Throttle Power Sports in located in Dartmouth Crossing in a state of the art building serving all of HRM and surrounding areas. We carry the full BRP line up of Can Am ATV & Side by Sides, Can Am Spyder, Origin & Pulse Motorcycles, Ski Doo Snowmobiles and Sea Doo Personal Watercraft.

Key Responsibilities:

Customer Interaction:

Greet customers warmly and assess their service needs for motorcycles, ATVs, Side by Sides, personal watercraft , snowmobiles, and other Powersports vehicles.

Service Coordination:

Schedule service appointments, write repair orders, and communicate customer concerns to the service team clearly and accurately.

Recommendations:

Provide expert advice on necessary repairs, maintenance, and accessory installations, ensuring customers understand their options.

Communication:

Keep customers informed about the status of their vehicles, estimated costs, and timelines for completion.

Upselling:

Promote additional services and maintenance plans that enhance vehicle performance and longevity.

Problem Solving:

Address customer questions or concerns promptly and professionally, escalating issues as needed.

Record Keeping:

Maintain detailed and accurate records of customer interactions, repair orders, and service histories.

Teamwork:

Collaborate closely with technicians, parts specialists, and sales staff to ensure a seamless customer experience.

What We're Looking For:

Powersports Enthusiast:

Knowledge of and enthusiasm for motorcycles, ATVs, Side by Sides, Snowmobiles, Personal Watercraft and other Powersports vehicles.

Customer-Focused:

Strong interpersonal and communication skills with a focus on delivering outstanding service.

Service Experience:

Prior experience in a service advisor role, preferably in Powersports, automotive, or related industries, is a plus.

Organized and Detail-Oriented:

Ability to manage multiple service requests efficiently while maintaining accuracy.

Problem-Solver:

A proactive attitude and ability to handle customer concerns with professionalism.

Tech-Savvy:

Comfortable with scheduling software, CRM systems, and basic computer applications.

Team Player:

A collaborative spirit and willingness to assist in other areas when needed.

What We Offer:

Competitive salary with performance-based incentives. Employee discounts on Powersports products, gear, and services. Opportunities for professional growth in an exciting and dynamic industry. Comprehensive training to help you succeed and grow in your role. A supportive, team-oriented work environment where your passion for Powersports is valued.

Ready to help customers keep their rides in top shape? Join us and be a part of the thrilling Powersports industry!

To apply, send your resume and a brief cover letter highlighting your service experience and love for Powersports to info@ftpowersports.net Let's keep the adventure going!

Job Type: Full-time

Pay: $48,683.00-$51,405.00 per year

Benefits:

Casual dress Company events Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off RRSP match Store discount Vision care
Schedule:

Monday to Friday Weekends as needed
Application question(s):

What experience do you have with the powersports industry? Do you ride? Are you an enthusiast? Do you want to become one?
Licence/Certification:

Driving Licence (required)
Work Location: In person

Expected start date: 2025-08-11