Are you a highly organized, service-driven professional who thrives in a fast-paced environment? We're seeking a Service Advisor who's ready to jump in and help keep our service department running smoothly and efficiently.
This is a high-priority role, and we're moving quickly. If you're passionate about delivering outstanding customer service, enjoy problem-solving, and excel at coordinating people and processes, we want to hear from you.
About the Opportunity
As a Service Advisor, you'll play a pivotal role as the bridge between our customers and service team--ensuring clear communication, seamless scheduling, and timely execution of service work. This hands-on position requires someone who thrives on staying organized, keeping things moving, and creating positive experiences at every touchpoint.
Bring your industry knowledge, attention to detail, and drive--and join a team that truly values your contributions from day one.
Why work for Hepson?
Our highly skilled employees strive to meet the constantly changing demands of agriculture and industry through dedication and knowledge of their products and a deep understanding of their customers' specific requirements. We also believe in the continuous training of our employees. We are committed to empowering and investing in our employees to build and maintain relationships with the communities and businesses we serve, which is why we offer competitive salaries across all positions.
What You'll Be Doing:
Deliver exceptional customer service in person, over the phone, and via email.
Serve as the communication hub between customers, the Service Manager, and technicians.
Schedule and manage service appointments, ensuring timely follow-ups with both customers and suppliers
Work with OEM programs to follow service protocol.
Providing technical support to customers and technicians.
Open, track, and close service work orders accurately and efficiently
Provide estimates to customers and follow through with work order till completion.
Collect payments and support the monitoring of accounts receivable
Assist with parts lookups and inventory coordination as needed
Maintain clear documentation and status updates on ongoing work
Support overall shop organization, including prioritizing technician assignments and responding to urgent needs
Step up with other duties as required to keep operations running smoothly
Ensure safe work environment
What You Bring to the Table:
Excellent communication skills--clear, professional, and solution-oriented
Highly organized, detail-focused, and capable of juggling multiple priorities
Strong computer skills, including scheduling software and inventory systems
Comfortable navigating parts libraries and service documentation
Industry knowledge of agricultural equipment is a strong asset
Journeyman ticket is a strong asset
A proactive mindset--self-motivated but collaborative
Dependable, respectful, and always focused on providing top-tier customer service
Valid driver's license required
Willingness to work scheduled weekends or evenings for on-call duties
Valid driver's license
What We Offer:
Competitive salary based on experience.
Comprehensive benefits package, including health, dental, and vision.
RRSP matching program.
Ongoing training, development opportunities, and clear paths for career growth.
A supportive, values-driven culture that prioritizes teamwork and community.
About Hepson Equipment Inc.
Hepson Equipment Inc. is a growing farm equipment dealership in Brandon, MB, for over 16 years, supplying the Manitoba agriculture market with premium farming equipment, parts and service for world-class brands such as Claas, Kubota, Salford, JCB, Penta and Agrifac. We are proud to carry a large selection of new and pre-owned inventory. We value the opportunity to create a long-term relationship with our customers, and we do that by giving our clients the best customer service available.
Ready to drive customer success on the farm?
Apply now and join HEPSON's Service team as our next Service Advisor!
We embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their authentic selves to work. We are committed to supporting our diverse talent, clients and communities. We do not discriminate against applicants of any status or condition protected by federal, provincial/territorial or local law.
All applications will be reviewed; however, only those selected for an interview will be contacted.
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