Job Description

Join Our Team at Global Windows and Doors!

We are currently seeking a

Service Administrator

with a strong work ethic and proven problem-solving skills. Reporting to the Service Manager, the Service Administrator will coordinate all aspects of window and door service operations and ensure customer requests are handled efficiently and professionally. If you have the skills, we'd love to hear from you!

Roles and Responsibilities:

Respond to incoming service calls and emails Validate warranty coverage and record product/service details Enter and maintain service requests in FieldPulse Communicate with customers to obtain photos/details of product issues Coordinate scheduling and follow-ups with technicians, dealers, and internal teams Process payments over the phone and maintain accurate records Provide administrative support and basic service reporting as required Follow and uphold company Core Values

Working Conditions:

Onsite role based at our Richibucto facility Work performed in a professional office and operational environment Requires regular interaction with team members and other departments

Requirements:

Strong verbal and written communication (phone and email) Solid organizational and time-management abilities Proficiency with Microsoft Outlook, Excel, and Word Experience with FieldPulse or similar service software is an asset Bilingualism (English and French) is a strong asset Experience in customer service, construction, manufacturing, or warranty coordination is an advantage

Compensation and Benefits:

Permanent Full-Time Position with a competitive salary based on experience Group Insurance Plan Footwear Allowance Paid Vacation and Personal Days Employee Discount Program

About Us:

Global Windows and Doors has proudly manufactured energy-efficient residential and light commercial products in Atlantic Canada since 1999. Based in our 75,000 sq. ft. facility in Richibucto, NB, we are a team committed to quality, innovation, and exceptional service.

Start your next chapter with a company trusted by communities all across Atlantic Canada!

Job Types: Full-time, Permanent

Pay: $35,000.00-$45,000.00 per year

Benefits:

Company events Employee assistance program Extended health care On-site parking Store discount
Application question(s):

Do you have experience with construction, manufacturing, or warranty coordination? Do you have experience with FieldPulse or a similar software? Are you legally eligible to work in Canada?
Experience:

Customer service: 2 years (preferred)
Language:

English (required) French (required)
Location:

Richibucto, NB E4W 4A4 (preferred)
Work Location: In person