Job Description

About the Company

Our client is a well-established, family-owned autobody repair group known for integrity, teamwork, and quality workmanship. With multiple busy shops and a strong local reputation, they value loyalty, accountability, and the right attitude over titles.

They're currently seeking a

Reception / Service Administrator

to join on a

temp-to-perm basis

-- a chance to prove yourself in a supportive, family-oriented environment with long-term growth potential.

Key Responsibilities

Front Office Coordination:

Greet customers, handle calls, schedule appointments, and manage daily shop communications.

Repair Order (RO) Administration:

Open, update, and close ROs using

Mitchell

(preferred) or similar systems; maintain accurate data and records.

Insurance / DRP Support:

Assist with photo uploads, supplements, and approvals; coordinate with insurers and rental agencies.

Parts & Vendor Coordination:

Track backorders, liaise with vendors, and support production flow.

Customer Communication:

Provide repair status updates, manage deductible collections, and ensure smooth vehicle hand-offs.

Billing Support:

Help with invoicing, payments, and reconciliation under guidance from the store manager/bookkeeper.

Quality & Feedback:

Record customer feedback, assist with Google reviews and CSI tracking, and support the owner with any complaint resolution.

Team Collaboration:

Participate in daily shop meetings and support estimators, technicians, and management teams.

What We're Looking For

Experience:

1+ year in customer service or office administration (automotive experience an asset).

Systems:

Knowledge of

Mitchell

or

CCC One

preferred; training provided if otherwise tech-savvy.

Skills:

Strong multitasking, communication, and organizational abilities.

Personality:

Teachable, dependable, and professional -- more important than years of experience.

Mindset:

Positive attitude, commitment to teamwork, and willingness to learn.
Job Types: Full-time, Casual

Pay: $21.00-$26.00 per hour

Expected hours: 40 per week

Work Location: On the road