Job Description

Customer Service - Relocation Advisor
Details:
Contract to start - Temporary to permanent depending on performance and company needs
Monday to Friday, rotational shifts between 8am to 8pm (37.5 hours)
3 weeks of mandatory training
Location: Ottawa - fully on-site
Hourly pay: $21.63/hour
Job details:

• Provide relocation assistance and support via emails, inbound & outbound phone calls and chats - answer general inquiries on benefits and entitlements as per the relocation directive, expense management and Secure Website
• Deliver planning sessions, - provide relocation policy, process, and expense management advice via scheduled 30-minute sessions by phone or video call
• Update relocation files - record detailed notes for each communication & action to the corresponding relocation file
• Perform various administrative tasks to support the Contact Centre

Why work for this company:

• No weekend shifts
• Workplace flexibility for balanced work
• Ongoing opportunities for learning and growth

Qualifications:

• Bilingual in French/English or English
• Must have 1+ year of recent call centre experience
• Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
• Previous experience in a customer support role through a contact center is an asset
• Capable of using different methods of communication simultaneously, i.e. email, telephone, video call, and chat
• Good interpersonal and communication skills
• Superior customer service skills and orientation

Disclaimer:
This is currently for an active job opportunity.
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Skills Required