Job Description

About Us:

Datec Coating Technologies Ltd. is a leader in industrial coating and finishing solutions. We pride ourselves on delivering high quality, reliable services to our clients, with a focus on precision, efficiency, and customer satisfaction. We foster a supportive work culture where teamwork, continuous improvement, and safety are fundamental.

Position Summary:

We are seeking a Customer Service Administrator to be a key part of our operations team. You will act as a liaison between customers, production, shipping, and sales, ensuring smooth communication, timely fulfillment of orders, and excellent service. Your work will help maintain customer relationships, track orders, resolve issues, and support internal teams.

Key Responsibilities:

Serve as primary point of contact for customer inquiries (phone, email, in person), responding promptly and professionally Process customer orders in the order management system; enter data accurately, confirm details, track status Coordinate with production and shipping to ensure orders are scheduled, produced, and delivered on time Follow up on shipments, liaise with carriers when needed Update customer files and records; maintain accurate logs of communications, order changes, complaints or issues Prepare reports for management (e.g. order backlog, customer feedback, order status, delays) Assist in preparing quotations or estimates, and liaise with sales for pricing or product information when required Resolve customer issues and complaints, escalating where necessary, ensuring customer satisfaction Provide administrative support to sales and operations teams -- scheduling meetings, preparing documents, communicating internal updates Ensure compliance with quality, safety, and regulatory requirements in all interactions

Qualifications & Skills:

Secondary school diploma required; post?secondary diploma in business, administration, or related field is an asset 1?2 years (or more) experience in customer service, administrative support, or order processing, ideally in a manufacturing or industrial setting Strong verbal and written communication skills in English; additional languages an asset but not required Excellent organizational skills; ability to multitask, prioritize and manage time effectively Attention to detail and accuracy in data entry and record keeping Problem solving skills; ability to remain calm under pressure and adapt to changing circumstances Proficiency with Microsoft Office (Word, Excel, Outlook); experience with ERP/order?entry systems is an advantage Customer?focused attitude; strong interpersonal skills; team player

What We Offer:

A supportive and collaborative team environment Opportunity for growth and professional development Meaningful work where your contributions make a difference to customers and operations Company culture with a focus on safety, quality, and continuous improvement Standard hours with occasional flexibility if business needs require

Equal Opportunity Statement:

Datec Coating Technologies Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.

Job Types: Full-time, Part-time

Pay: $23.00-$32.31 per hour

Work Location: Hybrid remote in Mississauga, ON L4Z 1Y6