Liburdi Dimetrics Corporation is a leader in design and manufacturing of specialized welding equipment. Our systems are used in many industries including nuclear, power generation, petro-chemical and medical. Liburdi combines expertise in control technology, machine design and welding processes to develop unique solutions to challenging applications presented by these industries.
We are currently seeking a candidate who is qualified for the role of
Sales and Customer Service Administrator
. The role of Sales and Customer Service Administrator reports to the Sales and Marketing Representitive. Liburdi Dimetrics Corporation offers competitive wages. The hours will typically be Monday to Friday, 8:30am-5:00pm.
Typical Duties Include (but are not limited to):
Managing sales order desk (parts and service products)
Generating quotes using standard templates
Generating and inputting orders
Coordinating parts and equipment returns
Coordinating orders and handing off to Accounting after shipment has taken place
Interacting directly with customers on a day to day basis
o Taking orders via email, phone and other methods
o Responding to customer's needs and questions
o Resolving customer issues and/or complaints
o Providing order and delivery updates and status reports
o Providing inventory status
Coordinating between customers and other company departments such as: engineering, purchasing, manufacturing/production, shipping, receiving, service teams and managers
Coordinating information flow between departments
Assisting with the updating spare parts lists
Assisting with contacting cold leads and after sales customer contacts, validating information, handing off information to sales person
Assisting with the completion of customer surveys where requested
Performing essential office administration duties including covering front desk reception as needed
Key Skill Requirements:
Strong attention to accuracy and detail
Quick learner, with a willingness to learn new skills
Ability to work in a fast paced deadline driven environment
Strong team based approach to daily work
Skilled at finding resources and independently solving problems
Ability to effectively work with a variety of different personalities
Skilled at defusing situations and dealing with difficult individuals
Professional phone mannerisms
Superior customer service mind set
Excellent written and verbal communication skills
Ability to prioritize work effectively
Ability to work independently
Key Experience/Education:
3-5 years of previous admin or customer service experience required
Intermediate level experience with MS Office required
Knowledge of Great Plains software is preferred
College level Admin / Customer Service education preferred
Previous experience supporting a sales or customer service team an asset
Previous experience working with nuclear or aerospace industry customers an asset
Application Information:
This role is full-time. Successful candidates are required to pass a standard reference check.
This job posting is for an existing vacancy.
Interested candidates are encouraged to forward their resume_
(with the position reference number in the subject line) to:
resume@liburdi.com. _Only qualified candidates selected for an interview will be contacted.
Liburdi is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Liburdi does not use AI to sort, screen or assess potential applicants.
Job Types: Full-time, Permanent
Benefits:
Casual dress
Company events
Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site gym
On-site parking
Paid time off
RRSP match
Tuition reimbursement
Vision care
Work Location: In person
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Job Detail
Job Id
JD2781716
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Dundas, ON, CA, Canada
Education
Not mentioned
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Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.