Job Description

As a sales and customer service administrator, your job is to make sure customer interactions with the organisation are positive and leave them satisfied. You will take customer phone calls, respond to their inquiries and complaints, and assist them with completing their order, all while remaining polite and professional.

About Cheelcare

Cheelcare is a Canadian technology company dedicated to improving mobility and independence for people who use wheelchairs. From advanced power-assist devices to cutting-edge robotic complex rehab wheelchairs, our innovations are designed to empower users and push the boundaries of what's possible in mobility.

Our team combines engineering excellence with a deep commitment to human impact -- every product we design helps people live with more freedom, dignity, and independence. As we grow, we're looking for passionate individuals who want to be part of a company where their daily work directly changes lives.

Role Purpose

This role is responsible for executing the day-to-day operations of our sales and info inboxes, as well as inbound and outbound telephone calls, ensuring that customer inquiries are addressed promptly and accurately. This role is essential in maintaining our customer satisfaction and supporting our sales efforts through efficient order processing and customer follow-up.

Key Responsibilities:

Inbox Management:

Monitor and manage the sales and info email inboxes. Read emails thoroughly with attention to detail. Prioritize and respond to customer inquiries in a timely and professional manner.
Estimate and Order Processing:

Accurately process requests for estimates, ensuring all customer needs are met. Manage the full cycle of order processing, from receiving orders to inputting data into Salesforce.
Customer Engagement:

Follow up on customer inquiries, providing timely updates on repair statuses and other relevant information. Maintain clear and consistent communication with customers, ensuring they are well-informed throughout their interaction with us.
Sales Support:

Provide sales information, resources, and support to field representatives as needed. Assist in the preparation and dissemination of sales materials and documents.
Data Management:

Input and maintain accurate data in Salesforce. Ensure all records are up-to-date and reflective of current sales and customer interactions.
Reception:

Welcome guests and visitors Answer and route telephone calls to the appropriate party
Additional Duties:

Support management with additional tasks and responsibilities as assigned. Contribute to process improvements and identify areas for increased efficiency within the role.

Key Competencies:

Attention to Detail: Demonstrates a high level of accuracy in managing emails, processing orders, and inputting data. Communication: Exhibits strong written and verbal communication skills, with the ability to interact professionally with customers and colleagues. Time Management: Effectively manages an 8-hour workday, prioritizing tasks to meet deadlines and customer expectations. Customer Focus: Understands and anticipates customer needs, ensuring a positive experience through every interaction. Technical Proficiency: Comfortable using email management systems and inventory software (experience with Salesforce is an advantage).

Role Scope:

Working Hours: This role is full-time, requiring 8 hours of work per day, 40 hours per week. Specific working hours can be discussed to align with business needs. Contract Type: Permanent, full-time.

Role Impact:

The Sales and Customer Service Administrator plays a critical role in ensuring customer satisfaction and supporting the overall sales process. By efficiently managing customer inquiries and orders, this role directly contributes to the smooth operation of our sales and service functions.

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

Paid time off
Work Location: In person