Job Description

At AULT Built for work. It's not just a catchphrase but a commitment to put forth our best effort for the customer. We are proud supplier of the best brands in the industry. We don't just sell machines - we make sure we are there at all times to support our customers. If you love heavy equipment, then you belong with us!

AULT a company of Alta Equipment Group, is seeking a full-time

Service Administrator

in Moncton, NB. The main responsibilities of the position consist of, but are not limited to:

Responsibilities:

The responsibilities of the position consist of, but are not limited to:

Opening and closing work orders for all types of customers Scheduling transportation for any piece of equipment that needs to be moved to a branch and/or customer Answering the phone and providing customer service Research billing and invoicing questions and provide solutions. Assist with dispatching service technicians. Assist with technician and office payroll. Cross train with other admin staff to provide back-up in all positions Various other office and service duties as assigned by Management

Qualifications:

Customer service experience is highly preferred. Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus. Possess excellent verbal and written communication skills. Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers. Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Job Types: Full-time, Permanent

Benefits:

Casual dress Dental care Employee stock purchase plan Extended health care On-site parking Paid time off RRSP match
Experience:

Customer service: 2 years (required)
Language:

English (required)
Work Location: In person