Job Description

We are looking to grow our team with people who share our energy and enthusiasm for creating the best experience with our clients.

About Pure IT:

We provide the highest level of technical expertise and problem solving possible for our clients and this only comes as a result of our drive for continuous learning, innovation, team approach, and client dedication. We\xe2\x80\x99re so passionate about this that we look for proactive ways to help our clients through technology and fabulous support making recommendations based on saving customers time and money and providing our customers with excellent infrastructure that is rock solid and supports their business objectives. We pride ourselves in being open \xe2\x80\x93 openly communicating with each other at all levels including having a real open door policy and including team members in decision making. We believe in supporting the success of our team members and the innovation and creativity we embrace from our team members allows us to achieve continued success. Team isn\xe2\x80\x99t just a word around here, it\xe2\x80\x99s our way of doing business and building success. We love to grow and develop our team members so that we can promote them and support them in every stage of their growth. About you:
You are a geek at heart who loves to talk with people and you have a passion for customer service. Others describe this as your natural approach to your work. You love cutting edge technology and think its fun to work with and learn about new and innovative technologies and products. As a result, you thrive in a continuous growth environment, love project work, and take control of your own continuous learning. You take pride in handling customer issues quickly, consistently follow-up to ensure they\xe2\x80\x99re satisfied and you maintain strong relationships with your fellow team members and clients. Taking the stress out of IT management for your clients gives you great pride knowing that your work allows your client to focus on their core business. Collaborative environments are where you really shine and you enjoy bringing your ideas forward and seeing them come to reality and seeing them support your team and clients in new ways.

Duties and Responsibilities

• Manage and execute IT infrastructure projects
• Pre sales client assessments
• Create and optimize presales client assessments
• Provide vCIO services to clients \xe2\x80\x93 audit, assess and document clients\xe2\x80\x99 IT infrastructure, processes and procedures and make recommendations for improving them
• Determine client\xe2\x80\x99s IT requirements and design appropriate on-premises and/or cloud based solutions
• Create technical solutions, Bill of Materials, Statement of Work for client proposals
• Work with sales to deliver client solution proposals and roadmaps
• Oversee and conduct Quality Assurance assessments for clients
• Mentor technical staff and provide escalation support
• On boarding new clients
• Provide remote and on-site support for clients\xe2\x80\x99 IT systems.
• Design, implement, troubleshoot, maintain and support client network infrastructure
• Research & development for new products and services

Core Competencies

• Proven track record in designing, implementing and documenting on-premises and/or cloud based IT solutions
• Strong networking skillset (ie: Cisco) to design, implement, troubleshoot, maintain and support client network infrastructure
• Strong troubleshooting and problem solving abilities
• Strong communication and follow up skills
• Strong planning, organizing and time management skills with excellent attention to detail
• Ability to manage competing priorities and work effectively under pressure with minimum supervision
• Able to communicate technical solutions in a way clients and prospects can understand and relate to
• Professionally mature with sound judgment and decision making skills
• Flexible and adaptable team player focused on delivering an excellent customer service experience
• Punctual and dependable
• Goal and results oriented
• Highly motivated to succeed
• Committed to continuous education and personal development

Education Required

• MCSE (Server Infrastructure) or MCITP (Server Administrator) Certification \xe2\x80\x93 must have or must be actively working towards such a certification
• Cloud Certification \xe2\x80\x93 Microsoft Azure (ie Azure Administrator/Azure Architect)
• Microsoft 365 (Intune, SharePoint, Teams)
• Cisco certification (CCNA)
• Sophos Engineer/Architect certification \xe2\x80\x93 preferred
• Technical diploma or degree \xe2\x80\x93 preferred
• Cyber Security designation \xe2\x80\x93 preferred

Experience Required

• A minimum of five years\xe2\x80\x99 experience (where applicable) installing, maintaining, troubleshooting, and supporting the following is essential:
  • Windows server operating systems \xe2\x80\x93 2012, 2012 R2, 2016, 2019
  • Active Directory and Group Policy
  • Virtualization technologies \xe2\x80\x93 Hyper-V, VMware
  • Microsoft Azure
  • Microsoft 365 suite of technologies
  • Exchange Server 2007, 2010, 2013, 2016, 2019
  • Microsoft Remote Desktop Server
  • Windows desktop operating systems \xe2\x80\x93 Windows 7/8/10
  • Backup solutions such as Datto and Veeam, etc.
  • Networking protocols and equipment (TCP/IP, DNS, DHCP, SMTP routers, firewalls, switches (layer 2 & 3), VLANs, etc.)
  • Firewall and related security products (Sophos security \xe2\x80\x93 preferred)
  • HP and/or Dell server hardware
  • IaaS virtualized cloud Servers, networks, firewalls
  • Remote Monitoring and Management platforms (ie: Solarwinds N-Central)
  • Professional Services Automation (PSA) systems (ie: Autotask)

• Experience in the following is an asset
  • SharePoint/Teams Design and Administration
  • Azure AD and User Identities
  • Microsoft SQL Server
  • Citrix Virtual App/Desktops
  • Disaster Recovery
  • High availability solutions
  • iSCSI and Fiber channel SANs
  • NAS solutions

We offer an attractive compensation package, including salary, benefit package including health, dental, life insurance, disability, vacation and personal days.

If these attributes describe you, please send us your resume and cover letter indicating your availability and salary expectations. We look forward to hearing from you!