Job Description

Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world. But don't take our word for it--read what analysts like Gartner and Nucleus Research have to say about us.

Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world's best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Distribution, CRM, and Project Accounting, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations' unique strengths, and support their clients by following them anywhere on any device.

As a Technical Consultant, you will directly interact with our partners and customers ensuring the highest level of customer satisfaction through technical mentoring, coaching and consulting services, as well as acting as a client advocate to resolve issues, and to improve process and the application.

What you will do:

• Become highly proficient with using Acumatica's product suite.
• Perform complex troubleshooting and provide development assistance to the Acumatica Developer Community as they create customized uses for Acumatica products and services.
• Work with development partners on architecture and code reviews
• Collaborate with other cross-functional team members to discuss issues and resolutions Share best practices with team members to enhance the quality and efficiency of developer support.
• Create Knowledge Base articles for repetitive issues.
• Act as point of escalation for technical questions including internal and external department inquiries to facilitate the rapid deployment of customers' applications.
• Establish and maintain a positive and professional relationship with clients.
• Manage resolution of complex issues including documentation, escalation and system testing.
• Identify trending issues for partners and customers that may require escalation.
• Create and present internal content for team education and training purposes.
• Participate in Developer Community self-help forums

You:

• 1+ years of experience in building commercial business applications using Microsoft technologies (Net, C# and MS-SQL)
• 3+ years as a Software Engineer/Software Engineer in Test
• 5+ years of experience in senior technical customer support, with one year as a developer or
• You have Strong knowledge of C# and experience in writing, profiling and optimization of complex queries
• You have a willingness to work directly with customers to investigate, troubleshoot and triage complex, code-related technical issues, gather product feedback, and solve problems
• You have experience in teamwork with version control systems (preferably Git)
• You have had exposure to complex business solutions (ideally ERP, Financial, Supply Chain, E-commerce, CRM, or other business management software).
• You have strong knowledge of the principles, patterns, and design of complex software systems, and the ability to apply them in practice.
• You enjoy collaborating with, learning from, and teaching others (including across disciplines) so we all become better.
• You have strong Linux and Windows system administrative skills, web-based applications development and HTTP
• You have knowledge of web services, SDKs, REST and SOAP APIs
• You have the ability to understand new and popular programming languages as more developers use them to create integrations

Us:

We are passionate about quality, and enjoy optimizing our systems for speed, reliability and scale. We strive to build easy to use, beautiful, well-structured products that delight our customers. Our team is built from culturally and linguistically diverse backgrounds, and we are seasoned veterans of working with a distributed team, across multiple time zones. English is the glue that holds us together, but multiple languages are spoken throughout our offices in Seattle, Columbus, Washington, Montreal, Moscow Myanmar, Indonesia, Thailand, Vietnam and Philippines and Singapore.

Acumatica Cloud ERP products are used by thousands of organizations on all continents (USA, Canada, Southeast Asia, Australia, New Zealand, Western Europe) every day.

Acumatica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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