Job Description

Description :

We are seeking a Senior Application Specialist to join any of our Ontario offices (Toronto, Vaughan, Waterloo or London).

Overseeing an integrated framework of overall IT, the Enterprise Architecture & Security team is responsible for defining, designing, build & overseeing overall IT Strategy, Enterprise Architecture, Governance & Security including Datacenter, Cloud, Networks, End Users devices, application platforms, Databases, Data Integrations, & Application & systems services delivery.

The Senior Application Specialist supports Firm operations through the rigorous management of all Legal Industry LOB Applications, various data integrations, data analysis & reporting across all departments and practices. Also manages data, infrastructure and resource lifecycles, including capacity and succession planning as well as performs routine monitoring, testing and troubleshooting of all supported application & database infrastructure to maintain high availability and optimal performance levels. Maintains support documentation on all active LOB applications, as well as installation and operating procedure documentations.

The Senior Application Specialist should possess proven expertise in Legal Industry specific LOB solutions designing & implementation, applications & systems integrations, Database Administrations, data integration, analysis, & reporting as well as application architectural designing, operations, delivery & management. This includes expertise in business requirement gathering & analysis, capacity planning, trend & root cause analysis, project management, remediation planning, as well as in problem, incident, and change management. At this lead level, it is expected that the candidate has chosen this area as their career focus and has committed to professional development and achievement.

Key Responsibilities:

• Engage with stakeholders to determine solution requirements, scope and estimate project efforts, identify risks and recommend mitigation measures, communicate activity status, assess impact to existing work processes and systems, and pinpoint how to manage integration;
• Assume ownership of one or more key application offerings and responsibility for functional lifecycle management and continuous improvement;
• Participate in monitoring all LOB application & SQL Server instances for optimal performance, addressing issues directly or via escalation as appropriate to circumstance;
• Enrich monitoring through systematic addition of detail on monitored queries and processes to monitoring solutions;
• Maintain high-level documentation of all production instances configurations, licensing, operating relationships and dependencies, and workflow;
• Review and refine security model applied to all production, test and development instances, ensuring best balance of information protections and operating efficiency;
• Participate in ongoing and project-based activity as required, serving as senior resource on all LOB applications & database operations;
• Review and recommend all requests from internal or external parties regarding applications enhancement & database operations;
• Conduct periodic reviews of resource utilization to inform instance lifecycle management and annual resource planning
• Review and draw together all existing data integration operations to central integration/workflow platform to ensure central management going forward;
• Participate in integration/workflow platform development efforts, representing database operations and data flow;
• Work with technology partners (i.e. Solution Designers and Architects) to research and analyze current state system capabilities and define technology solutions options and recommendations;
• Assist quality assurance teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.

What you\'ll bring:

• University degree /diploma in Computer Science or related information technology;
• Minimum of 5 years of IT experience, 3 years of which in a Senior level Role designing and implementing Legal Industry specific LOB application solutions, Database Integrations, Data analysis & reporting Solutions, and Application Integration after analyzing & gathering Business requirements;
• Sound knowledge of Legal industry specific LOB applications such as Aderant, Iridium, IntApp, iManage, InterAction, will be an asset;
• Experience with Implementing operational automation using scripts (PowerShell, TSQL, VB Scripts, etc.);
• In-depth knowledge of relational objects such as tables, stored procedures, triggers and DTS/SSIS packages is required along with experience performance tuning and troubleshooting of queries, stored procedures, and SSIS packages;
• Experience in one or more development platforms, including .NET, Visual Basic, Visual C++, Java, SharePoint, Lotus Notes/Domino;
• Experience building integrated systems from on premise to cloud-based infrastructures;
• Develop, maintain, & improve processes for deploying Power BI reports & dashboards;
• Experience working with software & service vendor resources, and managing scope and activity on professional service engagements;
• Familiarity with the software development life cycle (SDLC) model and one or more application development methodologies (i.e. Agile, Waterfall, etc.);
• Possess broad range of legal industry applications & related security & operational knowledge (application management, monitoring, trouble-shooting, security & access controls, database administration, backup & recovery, DR, BCP etc.) & systems development life cycle management experience in multiple technological platforms;
• Senior-level experience with business requirements gathering & analysis, process and policy development/enforcement with a vision and strategy for continual improvement and Enterprise Governance for all Line of business (LOB) applications.
• Proficiency in the use of PowerShell and Scripting languages;
• Knowledge of Incident Management, Security Analysis & reporting, Risk management and business awareness and end user training.

What we offer:

We believe in the importance of a Total Compensation package, ensuring our mix of salary, benefits and perks are competitive within the market as well as a work-life balance. We offer:

• A comprehensive Benefits package that includes Health, Dental and Vision Care, Employee Assistance Program, Life Insurance, Short Term and Long Term Disability Insurance, 3+ Weeks\xe2\x80\x99 Vacation and 10 Personal Days;
• A Diverse and Inclusive Workplace;
• A Firm matching Group Retirement Savings plan and TFSA;
• Childcare, eldercare and family resources to support you and your family;
• A wellness reimbursement program to foster employee well-being as well as a perks program through Perkopolis;
• Professional development opportunities through MT Learn;
• Flexible working options;
• Special appreciation events/celebrations;
• Charitable savings programs.

Who we are:

Miller Thomson LLP is one of Canada\xe2\x80\x99s fastest-growing national business law firms, with ten offices across the country. Our consistent ability to provide practical, creative and cost-effective advice, combined with an unyielding service commitment to our clients and a strong dedication to our lawyers, staff and the communities in which we practice, gives us a unique position in the Canadian legal industry.

Miller Thomson LLP is an equal-opportunity employer and is committed to equity, diversity, inclusion, and accessibility.

While we thank all applicants for their interest, due to the high volume of applications we receive, we are unable to respond to queries individually, and only those selected for an interview will be contacted. No phone calls or agencies, please.

Miller Thomson will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent department of the nature of the accommodation that you may require, to ensure your equal participation.

Miller Thomson