Job Description

Qualifications
Responsibilities

• Effectively working with stakeholders both internally and externally to the organization.
• Understand business requirements and implement technical requirements while working with standard design principles.
• Engage with the Architect and Team Leads to produce high-level and /or detailed design of requirements.
• Estimating development effort for requirements.
• Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM, SecOps)
• Drive process optimisation, efficiencies and productivity using automation
• Act as a mentor to support less experienced colleagues

• Strong understanding of ServiceNow best practices
• Proven track record from developing and operating ServiceNow (3+ years)
• Experience in working according to agile, scrum or SAFe principles
• Experience of working with Integrations, E-bonding is preferred
• Strong analytical skills, communication, and presentation skills
• Ability to manage customer and stakeholder expectations. Consultancy experience will be advantageous
• Have the drive and determination to learn and continuously share your knowledge with others
• Prior experience of working with international teams (this role is in the Nordics)
• Fluent in English (spoken and written)
• University degree in Computer Science or equivalent
• EU resident with minimum 3 years uninterrupted stay

• Knowledge of TM Forum Framework
• Experience in working in the telecommunications industry
• Knowledge of ITIL
• Experience from working in CI/CD pipelines
• Good knowledge of JavaScript, AJAX, XML, JSON, CSS and HTML
• Experience in Angular JS, jQuery, Node.js and Apache Jelly
• Working experience from Prometheus and Grafana

• Certified System Admin (CSA)
• Certified Implementation Specialist (CIS) - ITSM
• Certified Implementation Specialist (CIS) - ITOM/Event mgmt.
• Certified Implementation Specialist (CIS) - CSM
• Certified Application Developer
• Micro certificate - Integration Hub fundamentals
• Bridge training for Rome release completed for all modules
• ITIL foundation (rel.3/4)

• Strong interpersonal skills with a collaboration mindset both within and outside the immediate team?
• Passionate about working in a fast-paced global environment
• Respect working in culturally diverse teams
• Creative and solution oriented.
• Willing to take on new challenges and drive them to completion

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