Job Description

Job Overview

We are seeking an experienced and dedicated Senior Property Manager to oversee our property management operations. The ideal candidate will possess a strong background in property management, with a focus on enhancing tenant satisfaction and maximizing property performance. This role requires a proactive leader who can effectively manage relationships with tenants, vendors, and staff while ensuring compliance with all relevant regulations.

Duties

Provide routine coaching and feedback to team members, including Leasing Agents and site staff.

Oversee the performance and development of junior and/or assistant property managers.

Lead the planning and implementation of portfolio-wide initiatives, including sustainability projects and capital improvements

Perform market comps, analyze rental market trends, and make recommendations on pricing strategies and unit improvements to maximize occupancy

Develop and monitor KPIs, providing regular reports and insights to the Director of Properties or executive team.

Ensure compliance with all municipal, provincial, and federal regulations, including building codes, rental legislation, and health & safety standards.

Collaborate to establish budgets, variance analysis, and long-term financial forecasting.

Review and approve large vendor contracts and service agreements, ensuring scope, cost, and timelines align with organizational priorities.

Lead and participate in the transition of new developments from the construction team over to the operations team

Represent the company in meetings with external stakeholders, such as government officials, housing agencies, or community organizations.

Drive innovation and process improvement, identifying areas where technology or procedural updates could improve tenant experience, reduce costs, or improve operational efficiency.

Accept all calls from tenants & rental inquiries and deal with their questions, comments, maintenance requests and concerns

Document and address service requests & pest control concerns Follow-up with tenants following pest control inspections and treatments to ensure pre and post treatment compliance

Follow up with tenants after repairs have been completed in a suite to make sure all issues have been resolved

Complete weekly on-site meetings to ensure company standards are met, maintenance & cleaning assignments are progressing, and turnover suites are on-schedule

Attend annual suite inspections with the General Manager Facilitate work to be completed by other contractors

Draft and hand out notices (including written notice to enter)

Ensure timely rent collection and that tenant files & ledgers are up to date at all times

Collect rent payments and write receipts, if necessary, deposit rent cheques and ensure all collections, NSF

reimbursements, fees, and charges are properly documented and accounted for.

Complete lease renewals and maintain no more than the annual MTM target ratio within the portfolio

Submit rental subsidy claim forms for tenants

Advertise for upcoming rental availabilities

Assist leasing agents with scheduling and completing showings and leasing signings

Complete move-out inspections & assist with move-ins as needed Assist with annual budget forecasting & analysis and complete

Cost comparisons to ensure budgets are met Submit rental subsidy claim forms for tenants

Assist in organizing snow removal, lawn care and weekly cleaning of common areas

Assist in scheduling suite cleaning, painting, repairs and carpet cleaning following all move-outs

Prepare a statement of account after a tenant moves out

Update intercoms and analyze security video footage as needed Prepare files for submission to collections or RTDRS

Deal with any issues that may need to go to Residential Tenancy Dispute Resolution Services

Be on call at scheduled times in order to deal with any tenant and/or building emergencies

Have regular communication with other Leston Holdings contractors, employees and managers

Assist with construction monitoring and management during repair and renovation projects

Pick up and deliver materials and supplies as required

Participate in the compilation of Leston Holdings' corporate policies and procedural guidelines

Take initiative to ensure that all Leston Holdings properties run effectively and efficiently

Skills

Proficient in RTA regulations and practices related to affordable housing. Strong understanding of landlord-tenant law . Strong conflict management abilities to handle tenant disputes effectively. Familiarity with PMS preferably Yardi (Computerized Property Management Systems). Solid administrative experience, including data entry, filing, and office organization skills. Exceptional phone etiquette for professional communication with tenants and vendors. Background in real estate administrative tasks is preferred, along with customer service experience in a property management setting. Join our team as a Senior Property Manager where you can make a significant impact on our properties' success while fostering a positive living environment for our tenants!
Job Types: Full-time, Permanent

Benefits:

Dental care Extended health care On-site parking Paid time off RRSP match
Work Location: In person