Job Description

Valour Group is an integrated team of companies that operate, develop, and construct residential and commercial real estate. We are a part of a collaborative group of real estate-based companies, known as One Real Estate Enterprise, with a diversity of offerings such as a real estate investment, developments, construction, property management, vacation rentals, and a nationwide real estate TV show.

JOB SUMMARY

Reporting to the Vice President of Planning and Development, the Senior Property Manager is fully responsible for managing the overall operations of the properties including building operations, leasing, and capital projects.

The Senior Property Manager is responsible for coaching & developing their team including the Property Administrators, Resident & Leasing Experience Coordinators, and Building operations and facilities team. The Property Manager is accountable for driving the financial goals and developing talent while having all properties in their market meet all quality standards. They will also be responsible for building local strategies to manage performance by knowing their Team Members, Customers/Residents, markets & communities.

In their role, the Senior Property Manager is responsible for creating and maintaining alignment and collaborative relationships.

SPECFIC RESPONSIBILITIES:

Customer Service:

Ensure that a superior level of co-operation, service and support is provided to residents and tenants. Ensure building standards are maintained to a high level and building staff and contractors perform their duties in a professional manner. Resolve resident complaints and concerns in a timely fashion with a view to driving Resident retention through a superior level of customer satisfaction. Ensure site-level staff receive support and training to be successful at achieving Valour Management Standards.

Operations and Leasing:

Oversee and manage assigned property management functions to improve efficiency and reduce operating costs. Inspect the properties on a weekly/daily basis to monitor performance & ensure properties are maintained Valour Management standards. Propose and discuss possible renovations or improvements. Ensure that work has been satisfactorily completed and approve invoices. Ensure standard processes & procedures in place to resolve issues relating to repairs and maintenance in a timely fashion. Coordinate after-hours emergencies as required. Responsible for maintaining Occupancy/Vacancy levels and targets. Have knowledge of market rents and ability to set asking rents based on market conditions. Have working knowledge of legislation pertaining to the Rental Housing Industry, Human Rights Code and Labor Standards Act

Leadership and Management:

Directly managing team including Property Administrators, Resident & Leasing Experience Coordinators, Building operations and facilities team Responsible for planning, assigning, and directing work; for interviewing, hiring, and training team members; Team Member relations; mentoring and coaching. Facilitate interdepartmental communication to ensure the timely + accurate information is shared between teams. Responsible for ensuring the accurate and timely delivery of information to other departments as needed. Analyze and resolve operational challenges whilst providing guidance to team members as needed.

Financial:

Accountable for delivering the financial results and Key Performance Indicators (KPIs) against targets; overall financial and administrative review of assigned properties. Review weekly vacancies/ availability reports; Review rents to ensure "minimum" market value. Oversee collection of rents (and serve notices to vacate) Responsible for ensuring rent-rolls are accurate. Review and approve resident leases and renewal leases.

Risk Management and Strategic Planning:

Develop and implement risk management strategies to minimize liability and protect property assets. Participate in the development of long-term strategic plans for property development and management. Identify opportunities for property acquisition or redevelopment to enhance portfolio value. Implement and manage sustainability initiatives, including energy efficient practices and waste reduction programs.

Vendor Management:

Establish and maintain relationships with vendors and service providers, negotiating contracts to ensure quality and cost-effectiveness. Monitor vendor performance and compliance with contractual obligations.

QUALIFICATIONS

5+ years of experience in property management. Strong leadership and team management skills. Knowledge of property laws, regulations, and landlord-tenant rights. Experience managing budgets, financial reports, and operational costs. Excellent communication and interpersonal skills. Ability to handle tenant relations and resolve conflicts effectively. Proficiency in property management software and general office tools. Strong organizational and time-management abilities. Understanding of maintenance processes and vendor coordination. Ability to develop and implement operational strategies to improve property performance.

WHAT WE OFFER

We are a work environment that cares about each other, reaching our full potential, and making a difference in our communities. At One Real Estate Enterprise, you will have the ability to make a difference and have a lasting impact. As an employer we prioritize:

Offering a dynamic, entrepreneurial, collaborative, and high performing working environment. Fostering professional development and offering opportunities for career advancement. A modern, spacious working environment, with impressive amenities. Frequent engagement events throughout the calendar year. A competitive compensation offering and extended health benefits plan. Generous employee discounts on vacation property rentals.
One Real Estate Enterprise is proud to be an equal opportunity employer and is committed to diversity, equity, and inclusion. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Type: Full-time

Ability to commute/relocate:

Burlington, ON L7N 3T2: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person