Job Description

Description

#LI-hybrid

Own the marketing strategy and growth of the Certified Pre-Owned Devices Portfolio (CPO)

Join our team

You will be part of the Device Services & Support team, a dynamic, results-oriented, learning-based organization that puts customers at the forefront of our product and program strategies. At Device Services & Support, our fun-loving attitude and our ability to rally behind one another allows our team to stand for and accomplish exceptional things that propel TELUS forward, while also evolving both professionally and personally along the way.

The Device Services and Support team owns the end-to-end marketing and go-to-market strategy for Certified Pre Owned (CPO) Devices and strategic programs such as Bring it Back, Extended Warranty, and Trade-in. We work with a large network of internal and external stakeholders to drive some of the fastest-growing programs across TELUS, and strive to provide compelling and affordable products and services for our customers. We\'re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

As our industry continues to evolve, the ability to adapt is paramount to our success. In this role, you will work on projects and programs defined by the changing environment in which we operate and build innovative solutions to problems we do not yet know exist.

Here\'s the impact you\'ll make and what we\'ll accomplish together

Do you have a passion for owning strategic, creative, and integrated marketing programs, whilst cultivating strong relationships and delivering exceptional outcomes?

As a Senior Product Manager - Certified Pre-Owned Devices GTM & Marketing, you will be responsible for further accelerating growth behind TELUS\' certified pre-owned (CPO) program. You will own the development and execution of both the short and long-term CPO program marketing roadmap, including new product/capabilities, pricing, and demand generation campaign ideation/integration. In doing so, you will be collaborating with other business units across TELUS to discover, shape, and deliver against the highly critical CPO program. You will be part of a 5-person team, but will partner with 60+ team members across other functions and numerous external partners as part of your day-to-day work.

Here\'s how

• Apply marketing strategy and consulting skill set to define the short, and longer-term, CPO program roadmap, with a lens on creative, growth-focused action plans
• Lead, develop, and execute go-to-market (GTM) strategies across the CPO program, including the introduction of new products, capabilities, and campaigns. In doing so, partner with 60+ stakeholders including pricing, product, Mobile Klink, marketing communications, channel, base communications, and digital teams
• Develop strong relationships with stakeholders at peer and executive levels, leveraging a strong ability to influence without authority to drive projects forward
• Lead an integrated CPO device level forecasting and allocation process, in partnership with our Mobile Klink team, to ensure we have the right devices, in the right channel, at the right time
• Create strategic recommendations rooted in portfolio analytics, spanning the who, what, when, where, and how to elevate CPO devices
• Seek opportunities to further evolve the CPO portfolio and value proposition, via global market benchmarks, consumer insights, and new program test & learn opportunities

Qualifications

You\'re the missing piece of the puzzle

We are looking for following experience:

• 7 years of experience preferably in marketing, product, or business consulting
• University degree in business or similar. MBA is an asset, but not required

You will be successful in this role if you bring the following to the table:

• Outstanding strategic and creative thinker, who is able to translate ideas, insights, and opportunities into actionable strategies and go-to-market plans
• Excellent relationship-building and influencing skills, with a proven ability to maintain strong cross-functional relationships
• Results-oriented, organized go-getter, who loves to challenge the status quo
• Self-starter who thrives in ambiguity, and is willing to take complete ownership of a project end-to-end
• Demonstrated ability to juggle multiple projects and priorities, under tight timelines, whilst navigating an environment of rapid change
• All-star communicator, who has a strong presence interacting with senior leaders in a large organization
• Passionate, dynamic, and committed, looking to continuously raise the stakes in their role

A bit about us

We\xe2\x80\x99re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You\xe2\x80\x99ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We\xe2\x80\x99re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you\xe2\x80\x99re helping us make the future friendly.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS\xe2\x80\x99s annual revenue

$4.8 billion
The brand value that TELUS brings

12
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Telus