Job Description

Senior Product Manager

Who we are:

Moneris was created as a joint investment between RBC and BMO Bank of Montreal (including Harris Bank) in December 2000. By maintaining the tradition of security and strength of our parent banks, today we are Canada's #1 processor, and one of North America's largest.

We are re-imagining commerce and shaping the future of FinTech. To do that, we empower our teams to redefine what's possible, enable them with the right tools and resources, and support them every step of the way.

Connect. Impact. Grow. Join one of Canada's top employers and make your mark at Moneris.

What you'll do:

The Product Manager is accountable for the product lifecycle of their assigned product(s) beginning from product ideation and following through to product delivery and deployment. Gathering, analyzing competitive and market intelligence and understanding customers' needs and requests, the incumbent is responsible for creating and maintaining a product roadmap to ensure the profitability and viability of the products within the assigned portfolio. Within Moneris, the Product Manager is the central point for the voice of the customer. In order to be successful, the incumbent works collaboratively with their Technology counterparts to achieve corporate goals.

What you bring

Must-have experience, knowledge, skills & abilities

• Lead a team of Product Managers. Able to hire new staff, train, coach and motivate staff.
• Work closely with senior leadership to formulate product long-term strategy. Collaborate with other Senior Product Managers to ensure alignment of product portfolios against overarching product and corporate strategies.
• Develop and execute an 18 month - 3 year product roadmap for assigned portfolio. Manages all elements of the product life cycle including gathering and creating product requirements, introducing new features and functionality (including determining the appropriate product solution bundle), retiring outdated or redundant features, and providing product support for product launches
• Develops solution concepts to address opportunities, gaps and/or requirements to maintain competitiveness of product offering, consulting on concepts with Technology, and developing comprehensive business cases to support decisions and prioritization
• Prioritizes product requirements against resources and revenue opportunities to maximize impact of future releases against achieving published corporate priorities
• Ensures all required technology driven changes are prioritized and included in roadmap. Also ensures all regulatory and compliance requirements are prioritized within the roadmap to meet required timelines
• Manages, solicits and obtains feedback from clients, sales, technology and operations on tech trial and pilot, working with the organization to deliver best in market solution and address / prioritize any remediation needed prior to commercial launch
• Customer visits for requirements gathering, solution feasibility), product demonstrations, roadmap
• In collaboration with Technology, works with third-party companies/vendors to assess partnership opportunities, and managing such relationships as required. Also, in collaboration with Sales and Technology, evaluates requests for customization from clients for inclusion in standard product releases
• Identifies key success and performance metrics of product offerings within assigned products, and adjusting as required to achieve targets. Works with Product Commercialization, Operations and Sales to ensure that products meet product launch success criteria. As well as, Assists the Sales and Client Integration teams in product presentations to key accounts and/or the preparation of sales proposals and responses to RFPs
• Becomes the product evangelist and the company's go-to person and industry expert
• Fosters collaborative relationships with Technology partners to ensure transparency and communication of activities involved in the product readiness and support of products as aligned with the overall Product roadmap and life cycle management.
• Fosters collaborative relationship with Marketing to prepare a successful go to market strategy.
• In collaboration with Technology and Partnership teams, works with third-party companies/vendors to assess partnership opportunities, and managing such relationships as required.
• In collaboration with Sales and Technology, evaluates requests for customization from clients for inclusion in standard product releases.
• Works with Operations and Sales to ensure that products meet product launch success criteria.
• Becomes the product evangelist and the company's go-to person and industry expert.
• Assists the Sales and Client Integration teams in product presentations to key accounts and/or the preparation of sales proposals and responses to RFPs.
• Comply with corporate policies established by Moneris Corporation including but not limited to the HR Code of Conduct, Technology Policy & Privacy Policy.
• Perform other duties, as required.

Minimum Position Requirements

Education and/or Professional Designation: . University degree in Business/Marketing/Commerce or a related field is strongly preferred.

• Equivalent job experience can be considered as a substitution.
• MBA or equivalent post grad professional qualification is an asset
• Equivalent work experience may be considered a substitution

Minimum Experience: . 7-10 years of Product Management experience including a proven track record in developing strong product roadmaps and requirements gathering; experience in related verticals is strongly preferred.

• Strong technical understanding preferably in the software development product life cycle
• Hands-on experience with devices, handsets, accessories, terminals an asset; willingness to experiment and use the technology that is being developed even though this role doesn't reside within the technology department.
• Must have strong planning, project and portfolio management skills and experience with project lifecycle management in a technology-dependent environment. Scrum and Agile project management an asset.
• Strong business and financial acumen with a track record of identifying and defining opportunities, gaps or improvements, and recommending effective solutions to complex issues.
• Previous experience in the payment industry considered an asset

Technical Skills: . Proficient with Microsoft Office Suite including Visio

• Understanding of programming languages, APIs, technical architecture considered an asset

Language Skills: . Fluent in English (reading, writing, and verbal)

• Excellent verbal (including presentation) and written communication skills with the ability to translate technology into simple language and product requirements into technical language.

Soft Skills: . Proven people management and leadership skills.

• Proven ability to build successful business relationships and influence up, down and across the organization.
• Innovative, resilient, team player, results oriented, adaptable to frequent changes, willing to forge ahead even if risky or unclear

What you get

• The chance to be part of one of Canada's top employers and leader in FinTech
• Competitive pay and annual bonus program based on individual performance and productivity
• Emphasis on Wellness - Meeting Free Fridays (MF2), company-wide holiday closure, just to name a few
• RRSP matching & defined contribution pension plan
• Flexible benefits package starting from day 1
• Thrive in a Hybrid or Remote Model - including a tech peripheral rebate!
• Extensive learning & development programs and resources - plus unlimited free access to LinkedIn Learning and Udemy courses!
• Lots of opportunities to advance your career - 30% of Moneris' roles are filled internally
• EAP (Employee Assistance Program), Educational Assistance and Recognition Program
• Employee perk program with incredible discounts for over 2,400 vendors!
• Get involved in one or many of our Moneris Committees and Employee Resource Groups - Inclusive Workplace Council (IWC), Black Employee Network, just to name a few

Who you'll work with

Our Technology team's goal is to connect ideas and technology to create solutions that shape the way people pay. Connection is in our DNA, and we are a team enabling our merchants, business partners, and each other with the tools we need to thrive. We're a team of over 400+ people, broken into six functions, who oversee all technology aspects at Moneris, including software, infrastructure engineering, cyber security, data analytics, and project management.

Learn more about how Moneris is striving to be at the forefront of Fintech!

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.