Job Description

Lead and elevate a high performing team to even greater heights

Our team and what we\'ll accomplish together

This role within the Central Office and Real Estate Operations team is wholly accountable for managing and delivering the overall building operations and maintenance program for network equipment buildings (telecom equipment buildings, or Central Offices) in Central Canada (SK, MB, ON) and the U.S. The operations and maintenance program is primarily delivered through our preferred service provider / partner - this role provides daily guidance to this partner, and is responsible for their oversight, performance and deliverables.

This role will challenge your technical acumen and requires in-depth knowledge of critical building environments including HVAC, fire/life/safety, electrical and general facilities management.

The CORE building operations and maintenance program is delivered by our facilities management service provider / partner. As the Senior Operations Manager, you will be responsible for leading and providing guidance to the service provider team in fulfilling their scope of work for TELUS. This will require strong technical as well as people and organizational leadership. You will ensure they perform their scope to the highest of standards, including proper technical and maintenance adherence, compliancy with contracted agreements with TELUS, meeting a set of contractual KPI\'s, and conducting internal and external audits as required.
The operations program includes HVAC, AC electrical services, fire/life/safety and house services at each of our locations in the central region. By managing our critical environments to the highest standards, TELUS is able to deliver reliable telecommunications solutions for our customers and ensure 7x24 availability.

You will be key in ensuring exceptional team and service provider performance, resulting in customer reliability and uptime that meets TELUS expectations and service commitments. This Senior Operations Manager will lead the refinement and implementation of the building operations program in Central Canada through strong influence and vendor management of our partner and their team\'s deliverables. You will ensure that both preventative and reactive maintenance and operations are performed to standards set by TELUS, and provide input into ever-changing technology standards.

What you\'ll do

• Noted as the single point of contact and providing regular feedback to our service provider / partner
• Confidently monitoring performance, compliance and ensuring all financial and contractual expectations are met
• Driving unsurpassed reliability through directing repair and remediation activities, responding to adverse external events, and tightly coordinated maintenance activities
• Relied on for advising, recommending, and presenting requirements, expectations, ideas, analysis, and concepts to a broad group of stakeholders
• A champion of mission critical and real estate best practices, including the TELUS Master Maintenance Standard (TMMS) and process improvements
• Maintaining strong relationships with internal stakeholders and adapting our operation to meet evolving customer needs

What you bring

• Sought out for your extensive knowledge of mission critical environments (including HVAC, electrical and fire/life/safety) and real estate operations and maintenance
• Respected for your HVAC and electrical technical leadership and how you translate it into practical operations plans
• Recognized for a laser-like focus on reliability, customer up-time and rigorous process adherence
• Noted for your strong financial analysis, budget management and modeling skills complemented with strength in organization management (planning, budgeting and staff management)
• Respected for your negotiation, and conflict resolution skills, including demonstrated ability to successfully navigate conflict (e.g. people, resourcing, priorities, circular dependencies)
• Confident communicating technical presentations for change management and strategic objectives to all levels of leadership including, senior executives
• Respected as a motivating people leader and for fostering a pro-active solutions-oriented team, with the ability to prioritize escalations and address TELUS customer concerns
• University degree in engineering or equivalent related technical diploma; or combination of academic qualifications and equivalent experience
• 10 years\' experience in mission critical environments, network operations or highly technical property management experience

A bit about us

We\xe2\x80\x99re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You\xe2\x80\x99ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We\xe2\x80\x99re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you\xe2\x80\x99re helping us make the future friendly.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

Technology Solutions

We\xe2\x80\x99re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS\xe2\x80\x99s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Telus