Job Description

Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location: 1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5

At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we\xe2\x80\x99re here for our friends, neighbours, family members and colleagues.

We succeed through collaboration and commitment and set a high bar for ourselves and those around us.

We\xe2\x80\x99re looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well\xc2\xae. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.

Senior Manager, Optical Operations

Are you at the top of your game? Bring your expertise and knowledge to Canada\xe2\x80\x99s largest retailer. We are looking for innovative, hardworking, and collaborative team members for our Optical Team! If you are looking to join a company that offers opportunity, leadership, learning & training, and makes an impact on the community \xe2\x80\x93 this is the role you\xe2\x80\x99ve been waiting for!

At Loblaw, we know that Canadians expect the best from us. Whether that means building the best, most innovative shopping experiences, or delivering products and services that will change the lives of people across the country, we\xe2\x80\x99re up for the challenge

Reporting to the Sr Director of Optical, Senior Manager, Optical Operations will lead a passionate team of Opticians and Optical Managers. The Senior Manager will be accountable for managing operations and financial metrics, sales targets, and encouraging a client centric culture. You\xe2\x80\x99ll have the opportunity to partner with our Category and Professional services team to scale the business by rolling out innovative programs while providing highest level of service to our customers. You will also be on the field, partnering with our stores and driving collaboration. There is no limit to how much you can accomplish in this role- if you are looking to be leader in the Optical Industry, this is the opportunity for you!

We are seeking a top- tier retail leader who can develop and coach our optical professionals to become industry experts on eyewear, with a focus on eye health and customer service to help make Theodore and Pringle Optical the #1 choice for Canadians. We have all the right tools we need in order to be successful- 181 Store located Nationally within Canada\xe2\x80\x99s #1 Grocery retailer, a top tier Control Brand Program, an industry leading Loyalty Program, and ability to leverage enterprise resources in healthcare, such as our network of Pharmacists and Dieticians!

The Ideal Candidate:
We have incredibly deep industry expertise on our team \xe2\x80\x93 you bring a leadership toolkit that can effectively demonstrate this and fuel insights through your leadership, influence, collaboration, customer focus and results-orientation. If you get your energy from influencing others to unlock their potential and achieve high-reaching goals, then we should talk!

What you\xe2\x80\x99ll do:

• 
  Champion and inspire a passionate team of Optical professionals to exceed our goals and deliver a consistent world-class customer experience across all sites
• 
  Foster a customer-focused sales culture across your stores through store visits, coaching, training, and role modeling
• 
  P&L accountability (Sales, Margin, Shrink, Labour) for your district, including weekly and periodic reporting/score carding against key metrics
• 
  Drive execution of standards and key programs in partnership with our Category teams
• 
  Partner with our Human Resources on Recruitment, Employee Relations, Performance Management and Payroll
• 
  Set high standard for customer service and proactively resolve any customer service concerns.
• 
  Ensure adherence to Provincial and Federal Regulation, Networking, Competition Laws etc.
• 
  Builds and maintains partnerships with District Managers, Store Managers and ASM\'s to ensure the smooth day to day operation of the business.
• 
  Working with Professional Services team to build and execute plans to deliver against our Optometrist strategy
• 
  Actively champion an inclusive work environment with a dedication to raising awareness, ongoing conversations, and education
• 
  Monitor the competitive environment to ensure in-depth knowledge of new competition entering the market and work with Operations and Merchandising Teams on a planned response.

What you\xe2\x80\x99ll need:

• 
  Post-Secondary education
• 
  Minimum of 5-7 years retail management experience
• 
  A recognized leader with a successful track record of operating and scaling a business
• 
  Strong Financial competence in relation to managing Site specific P&Ls
• 
  Demonstrated success influencing teams through ambiguity and complexity to provide clear direction in a fast-paced, highly competitive environment
• 
  Proven ability coach and influence stores in achieving their sales targets and fostering a sales culture.
• 
  A passion for keeping customer satisfaction at the core of all communication and strive to provide a positive experience and build long term relationships
• 
  Travel Required
• 
  The role can be based out of BC/Yukon, Ontario, Alberta or Manitoba

Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values \xe2\x80\x93 Care, Ownership, Respect and Excellence \xe2\x80\x93 guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits \xe2\x80\x93 these are some of the many reasons why we are one of Canada\xe2\x80\x99s Top Employers, Canada\xe2\x80\x99s Best Diversity Employers, Canada\xe2\x80\x99s Greenest Employers & Canada\xe2\x80\x99s Top Employers for Young People.

Employment Type: Full time

Type of Role: Regular
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.