Job Description

Requisition ID: 196959
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Major Accountabilities:
Driving Operational Excellence through Technology, Automation and Process initiatives geared towards supporting the streamlining of day-to-day operations and enhancing productivity - Mortgage Pre-Fund, Funding, and Home Financing Solutions Underwriting.

• The incumbent is responsible for the day-to-day management of ongoing Process Improvement initatives and delivery of technology automation initiatives involving a medium to high level of complexity.
• Leading and collaborating with Stakeholders and Subject Matter Experts (SMEs) to define requirements, alignment, insight, and stakeholder buy-in for various projects. Develop implementation and roll out of change management plans and detail specific tactics to address opportunities and barriers.
• Leading change management activities and concept testing. Obtaining/incorporating stakeholder feedback, managing the timing and logistics of implementation.
• Developing project implementation schedules based on a strong understanding of the impact on the business and key support functions and through creating and reviewing business requirements with internal/external stakeholders.
• Tracking, monitoring, and communicating the progress of initiatives. Providing management and stakeholders with regular project updates/reporting identifying the progress on milestones and all associated risks or known obstacles.
• Alignment, insight, tracking, and monitoring stakeholder buy-in for various projects. The incumbent will work with internal and external stakeholders\' teams and other partners to execute and manage change to realize results from such initiatives.
• Lead the delivery, execution, and consideration of all key aspects of projects including planning, scheduling, resourcing, risk assessment, cost/benefit analysis, time/cost estimates and tracking milestones and priorities.
• Preparation of Business Cases for assigned initiatives as required.
• Acting as subject matter expert by providing content and feedback for required communication and training materials.

Supports the creation and maintenance of a high-performance environment focused on a people strategy, including Operational Process Design, Onboarding and Training, Communications Strategy and Organizational Effectiveness.

• Creates, sustains, and oversees a central repository for Standard Operating Procedures and Process Maps to support operational consistency and alignment with risk controls across Mortgage Operations.
• Meets regularly with teams across Mortgage Operations to identify errors, trends, and ongoing issues to ensure that potential/emerging risks are pro-actively mitigated.
• Identifying tactical responses to negative trends or problems.
• Supports the building out a robust communication strategy across Mortgage Operations that provides awareness of the vision, strategy, and transparency for everyone on the various initiatives being worked on.
• Building and sustaining content for a Training Academy across Mortgage Operations and
• Technology that supports new employee onboarding, and existing employee development.
• Developing, coordinating, and approving content for related communication and training materials to support Mortgage Operations implementation and ongoing sustainment.

Drives the requirements for the creation of robust Reporting and Analytics across Mortgage Operations to support data-driven recommendations by:

• Collaborating with stakeholders across RESL and Mortgage Operations, included but not limited to Reporting and Analytics and Technology teams to determine requirements for the creation of Key Performance Indicator (KPI) Management Dashboards, intended to identify trends, opportunities, and risks to support the RESL business strategy and proactively mitigate risks.
• Manages and maintains monthly reporting tools to share information with Senior
• Management and business partners, providing value added insight and actionable recommendations for the business unit.
• Using critical thinking and analytical skills to rapidly assess problem situations and creatively develop alternate solutions as necessary to resolve complex items.

Develops and Maintains Business Relationships by:

• Leads and drives a client focused culture throughout the team, leveraging broader bank relationships, systems and knowledge while reducing structural costs and mitigating risk.
• Fostering collaboration and an inclusive work environment where everyone\'s ideas are encouraged to be shared, creating an atmosphere of trust and mutual respect.
• Establishing, building, and maintaining relationships with key stakeholders and departments within Canadian Banking and other areas of the Bank. Working with a diverse working group, with varying expertise and job levels.

Adherence to the Banks Risk Appetite and Culture by:

• Understanding how the Bank\'s risk appetite and risk culture should be considered in day to-day activities and decisions.
• Creates an environment in which the team actively pursues effective and efficient operations within their respective areas. Ensures the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, and the Guidelines for Business Conduct.

Experience / Education:

• Expert knowledge with Excel, with experience working with operational KPI\'s, computing and forecasting.
• Ability to create concise executive level communications, through written and visual design.
• A strong orientation and background in executing and delivering medium to large scale projects a requirement.
• Knowledge of Mortgage Operations processes and supporting technologies a requirement.
• Ability to synthesize benchmarks and internal/external insights.
• Thrives in an ambiguous and dynamic business environment, with a proven ability to communicate complex information to a variety of audiences.
• Ability to work collaboratively and manage stakeholders across a matrixed organization.

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.