Job Description

Job Summary As the Senior Manager of Learning you will play a crucial role in the development and delivery of Operational Risk training programs. In this role you will be supporting our organizations growth and success by ensuring all practitioners have the appropriate level of operational risk management capabilities and skills.


















What is the opportunity? As the Senior Manager of Learning you will play a crucial role in the development and delivery of Operational Risk training programs. In this role you will be supporting our organizations growth and success by ensuring all practitioners have the appropriate level of operational risk management capabilities and skills. As part of the Strategy & Transformation team in GRM Operational Risk (OR) & COO Office, you will be responsible for supporting learning initiatives targeted to leaders, employees and partners within the OR - and across the global Enterprise. This is a great opportunity for someone who is interested in supporting transformation and change and can simplify complex concepts for a variety of audiences. What will you do?

• Lead the design, development, and delivery of Operational Risk learning programs aligned with RBCs risk management framework and regulatory requirements
• Conduct needs assessments to identify knowledge gaps and develop targeted training programs for all levels of employees
• Build strong relationships with stakeholders to understand their learning needs,
• Partner with HR to ensure learning activities in Operational Risk complement enterprise learning and development
• Create engaging and innovative Operational Risk learning content using a variety of delivery methods, including live sessions, eLearning, events, self-serve resources and video
• Oversee the delivery and administration of learning programs, ensuring high-quality execution and effective knowledge transfer
• Collaborate with external vendors as needed to deliver specialized training programs
• Facilitate and track attendance for mandatory learning
• Develop metrics and reporting mechanisms to evaluate the effectiveness of learning initiatives
• Use data-driven insights to continuously improve programs and strategies
• Foster a collaborative and high-performance culture within the team

What do you need to succeed? Must-have

• Bachelors degree in Adult Education, Instructional Design, Learning & Development, or a related discipline or an equivalent amount of professional experience
• 8+ years of experience in developing and delivering training programs within a financial services or risk management environment
• Proven experience in designing, developing, and delivering learning programs, utilizing various methodologies and technologies
• Proficiency in learning management systems, e-learning authoring tools, and other learning technologies
• Exceptional communication and presentation skills, with the ability to effectively convey complex concepts to diverse audiences
• Exceptional project management and organizational skills, with the ability to handle multiple priorities and meet deadlines
• Ability to quickly build credibility and influence senior stakeholders
• Thrive in a fast-moving environment, with high tolerance for change and ability to adapt

Nice-to-have

• Previous experience working in Operational Risk Management
• Video production and editing capabilities
• Change management certification and/or experience

Whats in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work/life balance options

Job Skills Adult Learning Theory, Coaching Others, Communication, Creativity, Curriculum Development, Detail-Oriented, Instructional Design, Instructional Development, Long Term Planning, Multi-Level Communication Additional Job Details


















Address: 20 KING ST W:TORONTO


















City: TORONTO


















Country: Canada


















Work hours/week: 37.5


















Employment Type: Full time


















Platform: GROUP RISK MANAGEMENT


















Job Type: Regular


















Pay Type: Salaried


















Posted Date: 2024-05-17


















Application Deadline: 2024-06-01



































Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.


















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