Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

JLL is hiring a Senior Facilities Manager (FM) for a prominent client who is a global leader in high speed connectivity. Their Ottawa operations boast a showcase campus which includes a flagship R&D centre. The Senior FM has managerial oversight for the entire campus and leads the facilities operations team.



We will leverage your expertise in managing critical environments to ensure smooth operations 24/7. We need a strong leader to manage the on-site team and engage with the client and other stakeholders as the primary liaison. The Senior FM also has overall financial responsibility and responsibility for campus' performance and will manage the budget and KPI's. This is an exciting opportunity to manage world class facilities.

What your day-to-day will look like:

Oversee daily operations of campus/facilities ensuring that all services are effectively delivered and facility needs are met including janitorial, life-safety, engineering, repairs and maintenance. Ensure that the FM/Engineering team implements and provides these services in a manner consistent with JLL policies and client directives

Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFP's, and assuring payments and invoicing match contract pricing

Lead the facility management and engineering team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities along with no business interruption within critical environments/data centers

Ensure that facility management staff consistently provides positive and prompt response to requests from the client/building occupants

Develop, prepare and explain the annual facility budget, on-going forecasts, and other financial requests from the client

Assist in development of OPEX and capital budgets for the portfolio. This includes contributions towards a multi - year plan of maintenance, facility improvement and cost reduction initiatives

Coordinate the collection, analysis and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics to identify service gaps and recurring issues and provide corrective actions

Responsible for all positions and direct the hiring, training and motivational activities of the facility management staff. Responsible for effective and proactive employee relations with all site staff. Conduct and approve all performance evaluations of facility management staff

Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key client contacts

Perform additional job duties as requested

Required Qualifications:

5+ years' experience in a supervisory capacity of building operation teams

Experience in managing data centers and critical environments/infrastructure.

Superior people management skills and superior client relationship management skills

Skilled in Building Management Systems maintenance and monitoring

Experience with managing multiple vendors and small capital projects

Ability to plan and manage within budget and time constraints

Ability to read and understand construction specifications, blueprints, and single line diagrams

Proficiency with Microsoft Office including Excel, Word, PowerPoint and Outlook

Preferred Qualifications:

Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications preferred



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.