Job Description

• Job ID: 48867
• Job Category: Information & Technology
• Division & Section: Technology Services, Enterprise Solutions Services
• Work Location: Union Station, East Wing, Toronto, ON.
• Job Type & Duration: Permanent, Full-time
• Salary: $122,305.00 - $163,639.00, TM2413 and Wage Grade 8.0.
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 13-Aug-2024 to 3-Sep-2024

The City of Toronto is the fourth largest city in North America and the fourth largest government in Canada, with a highly diverse and multicultural population. In addition, the City of Toronto has several agencies and corporations including the Toronto Police Service, Toronto Public Library, and the Toronto Transit Commission, which make up the broader municipal organization.Consistently ranked one of the world\'s most livable cities, Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada\'s leading economic engine and one of the world\'s most diverse and livable cities.Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents, and businesses.In its pursuit of modernizing City services through strategic investment, digital transformation, and a culture of innovation, the Technology Services Division collaborates with all City Divisions, agencies, boards, and corporations to deliver client-centric business solutions and secure, reliable IT infrastructure.Embarking on a transformative journey, the Technology Services Division is reshaping its culture and service delivery approach, focusing on four key priorities:

• Build Resilient Foundations: Establish a robust, reliable, and secure technology infrastructure.
• Deliver User-Centric Solutions: Provide enterprise-grade modern solutions with a focus on user experience.
• Harness Data Power: Utilize data to drive operational processes and informed decision-making Citywide.
• Empower Stakeholders: Engage and empower stakeholders to foster a culture of agility and innovation.

As the Senior Enterprise Solutions Technical Lead (SAP and Tableau Platform Operations Lead), you will spearhead the strategic and operational leadership of our SAP and Tableau platforms, ensuring their optimal performance, stability, and alignment with our business objectives. Reporting to the SAP & Technical Services (STSS) Manager, you will lead a team of skilled technical professionals dedicated to the administration, enhancement, and innovation of these critical platforms.In this key role, you will set the technical vision for STSS platform operations, overseeing system configurations, upgrades, and integrations. Your ability to communicate effectively and solve complex problems will be essential as you collaborate with cross-functional teams to tackle technical challenges, implement best practices, and champion continuous improvement. Your leadership will be instrumental in managing work packages, ensuring compliance with governance standards, and aligning our enterprise solutions with the organization\'s strategic goals.Join our team to lead the evolution of our enterprise solutions and leave a lasting impact on our technical landscape!Specifically, you will provide leadership in the areas of:Strategic Planning & Operations Leadership:

• Provide technical leadership and guidance on SAP and Tableau platform administration, capabilities, best practices, and implementation strategies.
• Develop and deliver long-term strategic goals and roadmaps for SAP and Tableau solutions, ensuring alignment with strategic business and technology objectives.
• Oversee the design, architecture, and technical administration of SAP and Tableau enterprise platforms to meet current and future organizational needs.
• Ensure continuous research, updates, and improvements of SAP and Tableau solutions, identifying opportunities for reuse, migration, and retirement.
• Develop and implement detailed operational plans and policies for SAP and Tableau platforms, including backup, disaster recovery, business continuity, and archiving.
• Collaborate with project managers, business units, and technical partners to ensure the integrity, continuity, and success of enterprise solution projects.
• Address solution-related problems, including integration, compatibility, and multi-platform challenges, while promoting standardized methods and techniques.
• Ensure solutions, data strategies, and architectures comply with regulatory requirements and technology governance standards.
• Establish and enforce mechanisms for monitoring compliance with governance policies, and measure solution and data quality.
• Select and implement the appropriate tools, software, applications, and systems to support SAP and Tableau solution goals.
• Develop and promote enterprise solution methodologies and standards across the organization.
• Direct and support technical platform operational teams to maintain continuity and consistency throughout SAP and Tableau projects.
• Conduct solution and data capacity planning, life cycle management, and feasibility studies.
• Coordinate backup, archival, and disaster recovery strategies for SAP and Tableau solutions.

Partnership, Vendor & Relationship Management:

• Develop positive working relationships within Technology Services and across client and partner divisions, promoting collaboration and service excellence in cross-functional teams. Serve as a trusted advisor to senior leadership throughout the organization.
• Establish and nurture collaborative relationships with City stakeholders and senior management, helping them identify opportunities where Technology Services can add value, drive transformation, or support program operations.
• Oversee and strengthen relationships with external partners, managing large, complex contracts to ensure the successful delivery of transformation programs and maximize the return on City investments.
• Collaborate with vendors and service providers to select products and services that align with and advance organizational goals.

Culture and Team Leadership:

• Manage, motivate, and train your team, fostering a collaborative environment that prioritizes high-quality work, continuous learning, and a drive for innovation.
• Oversee daily operations, including scheduling, work assignments, and performance reviews, ensuring tasks are completed efficiently and effectively.
• Approve and manage vacation and overtime requests, monitor staff performance, authorize salary increments, and address disciplinary actions as needed.
• Cultivate a sense of unity by helping each team member understand their role, purpose, and impact, with a strong emphasis on delivering exceptional customer service.
• Strengthen team resilience and performance through trust, transparency, and mutual respect.
• Promote creativity by embracing diverse perspectives, fostering healthy debates, and challenging the status quo.
• Respect and value others\' ideas, creating an environment that encourages independence and ownership of responsibilities.

What you bring to the role:Your application for the role of Senior Enterprise Solutions Technical Lead (Platform Operations Lead) should describe your qualifications as they relate to:

• Considerable years of relevant, progressive supervisory work experience in complex IT platform implementation and sustainment operations with a proven track record of delivering results.
• Considerable experience with SAP or Tableau solutions such as SAP ERP Central Component, S/4HANA, SAP Ariba, SuccessFactors, SAP Business Warehouse, SAP Business Intelligence, SAP Data Services, SAP Analytics Cloud, SAP Fiori, Enterprise Portal, Solution Manager, and Tableau Enterprise.
• Considerable experience leading, managing, and motivating teams in support of operational projects and sustainment activities.
• Strong customer service orientation and a demonstrated ability to establish and maintain effective stakeholder relationships and manage client deliverables and expectations.
• Strong written and oral communication skills, including presenting and composing written documents to senior IT and business stakeholders.
• Considerable experience in system documentation preparation, reviews, and management, including options analysis, architecture, requirements, design, technical configuration, testing and platform support procedures.
• University degree in computer science or a related discipline with several years of progressively more responsible technical administration/sustainment experience in large-scale IT solutions or the approved equivalent combination of education and experience.
• Excellent interpersonal skills with the ability to work independently and collaboratively in a multi-divisional diverse environment.

Equity, Diversity and InclusionThe City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City\'s commitment to .AccommodationThe City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. . Learn more about the City\'s .

City of Toronto