Job Description

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they're needed, when they're needed.

We're one of the most broadly deployed logistics and supply chain technology companies in the world. More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what's most important to them. Learn more at .

We're growing fast and invite you to join our amazing team.

POSITION SUMMARY
We are looking for a highly motivated and results-oriented individual to join our DBA Team. The Database Administrator will be responsible for providing operational database services to the organization. This role requires a service-oriented mentality, high sense of ownership of the problems and requests assigned and a focus on managing and resolving issues within a team-based environment.

RESPONSIBILITIES

• Track and resolve database-related incidents and requests within SLAs and proactively escalate any issues that cannot be resolved within the established timeframes.
• Review service-related reports (i.e. database backups, maintenance, monitoring) on a daily basis to ensure that service-related issues are identified.
• Respond to database-related alerts and escalations and work with support teams to come up with strategic solutions to recurring problems.
• Initiate and perform changes on production systems in accordance with the RFC process.
• Creation and maintenance of documentation and procedures related to assigned tasks or projects.
• Perform on-call duties on a rotational basis with other team members.
• Plan and carry out after-hours changes to meet business and operational needs.

QUALIFICATIONS

• A degree or diploma in IT, computer science or related discipline.
• 5+ years of experience with Microsoft SQL Server database technologies is required
• Experience with Azure SQL, HA(High Availability) and Microsoft clustering.
• Extensive experience in Data Recovery (Backups/Restores), database instances/DB server migration
• Experience in troubleshooting and resolving database problems.
• Experience in performance tuning and optimization, using native monitoring and troubleshooting tools.
• Experience creating and implementing operational automation using scripts (PowerShell, Bash).
• Experience in patching and upgrades in a clustered environment.
• Experience with database backup and restore operations.
• Knowledge of indexes, index management and statistics.
• Experience managing users, groups, roles, authentication and authorization for databases.
• Experience working with Windows Server 2008/2012 and general understanding of Active Directory (SPN's, VCO's, etc.).
• Knowledge of disk subsystem technologies and configurations (SAN, iSCSI, LUN, etc.).
• Strong analytical and problem-solving skills.
• Excellent communication and documentation skills.
• Familiar with change management and ITIL processes.

Nice to have:

• Experience with PostgreSQL or Linux
• Experience with additional RDBMS technologies like Progress / Open Edge, MySQL, IBM DB2 is asset
• Experience with MongoDB is also an asset
• Experience working with Linux-based systems.

OFFER
We offer a flexible and casual work environment, as well as mentorship and on-the-job training to support your personal growth. You will have an opportunity to contribute new ideas and we welcome your fresh perspective

Location: This is a remote position open to applicants authorized to work anywhere in Canada, preferrence given to applicants based in Ontario able to travel to our Datacentres as required.

Join Us
As we scale, we're looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We're entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best argument wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: . Join a team that's committed to working with customers to conserve resources and enhance sustainability.

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.

Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together.

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at . Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.