Job Description

About Summit

At Summit, we help travelers leave safely through personalized vaccination and health advisory services. We believe in human, attentive service based on trust. As a member of our team, you will play a key role in welcoming, supporting, and building loyalty with our clientele.

What you'll do:

Respond to customer calls and emails with professionalism, empathy, and clarity. Explain clinic services and guide clients in booking appointments tailored to their travel plans. Turn complex or frustrating situations into positive, memorable experiences. Share your ideas and best practices to help improve the overall customer experience. Proudly represent Summit's mission and values in every interaction. Build trust with each client from the very first contact.

What we're looking for:

3+ years of experience in customer service Excellent communication skills, both verbal and written (in French and English) Strong empathy, patience, and professionalism Ability to manage multiple requests calmly, precisely, and efficiently Team spirit, a sense of responsibility, and initiative

What we offer:

A human, dynamic, and stimulating environment Full training on our services and tools A stable schedule with some flexibility Discounts on travel health services (for you and your family) Group insurance (after 90 days)
Salary: $35,000 - $40,000To apply:

Send us your CV (and a short message or cover letter if you'd like) to:

careers@cliniquevoyageur.ca

Job Type: Full-time

Pay: $35,000.00-$40,000.00 per year

Benefits:

Work from home
Experience:

Customer service: 3 years (required)
Language:

Bilingual (required)
Work Location: Remote