Job Description

Position: Senior Customer Service Representative
Location: LaSalleDo you have a strong experience in customer service? Have you reached a senior level in the role? Are you looking for the next step in your career? Are you looking for a hybrid role? Do you have experience working with products (not services)?Our client, a manufacturing and distributor company, is looking for a Senior Customer Service Representative to join their amazing team!What they offer:- Salary upon experience
- Benefits: health plan after 3 months, medical, dental, travel, life
- 5 personal/sick days
- 3 weeks of vacation
- Parking onsite
- Hybrid role with a highly flexible policy, requiring a minimum of one day in the officeYour profile:- Minimum of 3-5 years of experience in industrial or manufacturing services.
- Bilingual to serve clients across Canada and the US
- Must have some exposure and worked with an ERP system
- Previous experience working in manufacturing, product, fashion or industrial customer service/account managementYour role:- Develop and maintain relationships with assigned Account Executives and identified customers
- Provide strong account management to customers and secure recurrent business
- Stay informed of key markets, product mixes, and product changes
- Address and resolve customer inquiries in a timely and professional manner
- Analyze customer information and patterns to optimize service to customers
- Perform various tasks related to the Department as requiredPlease send your resume in Word format to Guillermo Ovalle Zavala at guillermo.ovalle@quantum.ca.REFER A PERM HIRE AND EARN UP TO $1,000! For more details, click here.OUR VIRTUAL DOORS ARE OPEN! We\'re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.CNESST permit number: AP-2000158Services de Gestion Quantum Lt\xc3\xa9eFounded in 1968 in Montr\xc3\xa9al, Quantum has established a strong reputation as the full-service human resource partner of choice for providing unique and effective recruitment solutions that meet our clients complex staffing needs. Our unwavering...

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