Job Description

DescriptionSenior Customer Service Representative
Mississauga
JOB FUNCTIONS:

• Order Input into system using the key parameters as defined by the procedures.
• Pricing Requests, Production orders, Release Management, Forecasting models, Inventory report, or other customer related reporting,
• SharePoint and order management tools to meet customer needs.
• Communicate with customers, sales, and production to provide timely follow-up of order status etc.
• Demonstrated positive behaviors in the following competencies.
• Customer focus,
• Composure, Action oriented,
• Team oriented,
• Effective communication skills,
• Responsiveness (Internal and External customers) and learning agility.
• Accountable for accurate pricing of orders and shipments
• Resolve Quality and Working Capital issues (Aged Inventory etc.)
• Act as inside coordinator for Account Managers to allow management, sales, and production to better understand the service levels provided to our customers.
• Demonstrated team/project leadership on short term projects.
• Ability to solve conflict and find resolutions.
• Act as a backup for CCR\'s on vacation
• Provide reporting to customers on order status and inventories.
• Effective use of VMI (Vendor Management Inventory) processes utilizing CPFR tool or other inventory management tools
• Progressively more involved with decision making in order fulfillment processes while operating under less supervision.
• Project management for our external customers (develops new business with existing customers)
• Shares an obligation to protect and strengthen reputation and relationships with customers, employees, suppliers, competitors, investors, and governmental agencies.
• Acts in accordance with our core values: Integrity, Respect, Accountability, Relationships, and Teamwork
• Other duties as assigned.

EDUCATION / KNOWLEDGE:

• Solid knowledge of customer account management
• Positive and progressive order fulfillment experience
• Demonstrated understanding of/ability to manage the impact of order fulfillment on cash flow.
• Experience manufacturing, preferably in a converting facility is preferred.
• Computer Skills: SAP, AS400, Microsoft Office, and database/scheduling programs
• Ability to work under pressure and multitask in a fast-paced environment.
• Excellent verbal and written communication skills
• Excellent telephone and email etiquette
• Excellent problem-solving skills
• High degree of organization and attention to detail
• Successful management and prioritization skills
• Able to work independently and within a team environment

Apply for this great position as a Senior Customer Service Representative today!

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