Job Description

Linus Tech Tips is the one of the worlds most renowned and influential technology-focused YouTube channels and online communities. With millions of subscribers and a deep passion for all things tech, we are dedicated to providing our audience with informative, entertaining, and exciting content.

WHO WE ARE

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WHY WORK HERE?

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We're looking for world-class talent to join our team! Our aim is to foster a culture of creativity and collaboration at work, so we can inspire our audience to be more curious about the world around them. Located half an hour from Vancouver and two hours from Whistler mountain, our office in Surrey lets our team members live and play in beautiful British Columbia.

who you are

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You're driven, curious, and passionate about all things tech. Whether it's brainstorming the next big idea, diving into data, or getting hands-on with the latest gear, you bring energy and expertise to everything you do. You're a humble self-starter, aiming high with every step, yet willing to stumble and learn in order to grow.

eQUAL opportunity statement

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We're proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, place of origin, Indigenous identity, religion, family/marital status, physical disability, mental disability, sex, age, sexual orientation, gender identity or expression, political belief, or conviction of a criminal or summary conviction offence unrelated to employment. At our companies, we're committed to building a workforce that is representative of the audiences we create for, by building a culture where everyone feels like they belong.

JOB PERKS

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DEVELOPMENT

Reimbursement of eligible skills development programs and courses.



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PAID TIME OFF

Paid personal leave as well as vacation time.



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SWAG

Access to swag from lttstore.com, tech, and other goodies.



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HEALTH COVERAGE

Extended health benefits and dental plan.



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PHONE PLAN

We provide a comprehensive phone plan for our employees.



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WELLNESS

Flexible schedules, frequent game nights, and exciting company outings.



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GRSP MATCHING

Employer matching plan for your retirement.



Full-Time Digital Marketing Specialist

Employment: Full-time

Location: Surrey, BC, Canada

Do you want to unleash your vision and creativity on a massive scale? Join Creator Warehouse, the creative force behind lttstore.com and products for our YouTube tech channels like Linus Tech Tips (LTT), ShortCircuit, TechLinked, and more. Bring your innovative and unique ideas to life, make an impact, and see your work in the hands of over 16 million tech enthusiasts worldwide!


As the Digital Marketing Specialist, you will be responsible for developing and executing strategies to drive brand awareness, customer engagement, and online sales. You will manage the marketing calendar and optimize Creator Warehouse advertising campaigns. If you're always ahead of the curve in identifying opportunities, risks, and industry trends across various platforms, this is the perfect role for you.


As the Digital Marketing Specialist, your responsibilities include, but are not limited to, the following:

Duties:

+ Support management of the team's comprehensive marketing strategies to drive brand awareness and customer engagement.
+ Manage all content marketing efforts, including internal marketing calendar, product and website content, blogs, social media, and email marketing.
+ Implement SEO and SEM strategies to improve organic search rankings and website visibility.
+ Analyze campaign performance using Google Analytics, HubSpot, and other data tools to drive weekly internal recaps for digital marketing performance and ROI.
+ Manage and execute all product launches through developing timelines, coordinating product shoots, content creation and product launch plans for all LTTstore sites.
+ Present findings and build consensus internally and externally, equipping our team with holistic decision-making.

Job Requirements

+ Bachelor's Degree in Business Administration, Marketing, or a related field.
+ 3 years of experience in digital marketing or related roles.
+ Collaborative with a strong analytical mindset and communication skills to work cross-functionally with other Linus Media Group and Creator Warehouse teams.
+ High proficiency in digital marketing tools such as Google Analytics, and Microsoft Office Suite.
+ Customer-oriented with strong judgment skills and attention to detail and accuracy.
+ Ability to work independently, prioritize tasks, and manage multiple competing demands.

Compensation:

For this position, the typical hiring salary range falls between $60,000 and $80,000 CAD per year. The base pay is based on market location and may vary depending on job-related qualifications such as knowledge, skills and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives.
Full-Time Senior Photographer/Videographer and Editor

Employment: Full-Time

Location: Surrey, BC, Canada

Creator Warehouse is looking for a Senior Photographer/Videographer and Editor to lead our marketing assets. We are looking for enthusiastic and creative individuals to help support our marketing efforts, specifically on lttstore.com. This is a great opportunity to work with both Creator Warehouse, a tech enthusiast ecommerce brand, and Linus Media Group, which creates the Linus Tech Tips Youtube channel that has over 16+ million subscribers. You will have a massive audience to share your passion for tech, gaming, tools, apparel, photography, photo editing, and marketing.



As a Senior Photographer/Videographer and Editor, your responsibilities include, but are not limited to, the following:

Duties

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+ Capture high-quality photo and video content for e-commerce, catalogs, social media, promotions, and marketing campaigns across digital and print platforms.
+ Plan, direct, and execute on-location or studio photo and video shoots, including product, lifestyle, and promotional content, ensuring all creative output aligns brand identity and marketing campaign goals.
+ Conceptualize and storyboard visual content, collaborating closely with the marketing, creative, and product teams to deliver compelling and consistent brand narratives.
+ Contribute to creative brainstorming and pre-production planning for seasonal campaigns, product launches, and concept initiatives.
+ Edit and retouch images using Adobe Photoshop and Lightroom to ensure consistency, color accuracy, and brand alignment and editorial standards.
+ Edit and assemble video content, including sound design, motion graphics, and color grading, using Adobe Premiere Pro, After Effects, or equivalent software.
+ Collaboration and coordination with models, stylists, designers, and marketing leads to bring creative concepts to life.
+ Manage, organize, and archive digital media assets for efficient retrieval and reuse across platforms, and maintain all photo and video equipment, ensuring readiness and proper functionality.

Job Requirements:

+ Bachelor's degree in Photography, Photo Editing, Videography, Film, Fine Arts or related field (or equivalent experience).
+ 5+ years of experience in commercial photography and videography, with a strong portfolio showcasing product and lifestyle content.
+ Advanced proficiency with digital cameras, lighting setups, studio equipment, and video/audio gear.
+ Expert-level skills in Adobe Creative Suite, especially Photoshop, Lightroom, Premiere Pro, and After Effects.
+ Strong eye for visual storytelling, composition, color, and brand alignment.
+ Proven ability to work efficiently across multiple projects, meet deadlines, and adapt in a fast-paced, collaborative environment.
+ Strong organizational and communication skills, with experience managing visual assets and working with cross-functional teams.
+ Preferred: Background in creative agencies, e-commerce, fashion, or consumer product marketing.

Compensation

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For this position, the typical hiring salary range falls between CAD $60,000 and $85,000 per year. The base pay is based on market location and may vary depending on job-related qualifications such as knowledge, skills and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives.
Full-Time Project Manager

Employment: Full-time

Location: Surrey, BC, Canada

We are seeking an experienced and highly organized Project Manager with 5+ years of experience in leading complex projects within an intense, tech-focused company that develops tools, accessories, apparel, and other physical products to join Creator Warehouse. This role requires a keen eye for detail, exceptional problem-solving skills, and a track record of driving action that results in successful product launches and continuous improvement. As a key player in our team, you will be responsible for driving project timelines, resources, and strategic goals to ensure seamless execution and delivery.


Creator Warehouse works closely with Linus Media Group, which has over 16+ million subscribers on our main YouTube channel, Linus Tech Tips, and millions of engaged followers on our social media accounts. You'll have a massive audience to share your passions.


If you're a highly motivated, detail-oriented, and organized Project Manager ready to supercharge your career with a team that creates some of the best products for enthusiasts, we'd love to hear from you.



As a Project Manager, your responsibilities include, but are not limited to, the following:

Duties:

+ Lead and manage cross-functional teams to execute product development initiatives from inception to delivery.
+ Break down complex projects into actionable tasks, ensuring results are delivered on time, within scope, and meet quality standards.
+ Develop and maintain detailed project plans, timelines, and schedules, prioritizing tasks effectively and adjusting resources as necessary to meet deadlines.
+ Provide regular updates to senior leadership and stakeholders on project status, timelines, risks, and challenges. Serve as the primary point of contact for internal and external teams.
+ Work closely with product design, engineering, marketing, and operations teams to ensure alignment, identify potential roadblocks, and facilitate efficient communication across departments.
+ Anticipate and address potential risks and obstacles, proactively resolving issues to keep projects on track.
+ Identify opportunities for process improvements, contributing to the development of best practices within project management.
+ Oversee and manage the end-to-end product lifecycle, ensuring smooth transitions between stages, from concept to production and launch.
+ Execute tasks and projects independently as needed, demonstrating strong time management, problem-solving, and decision-making skills to meet deadlines and deliver high-quality results.

Job Requirements:

+ 5+ years of experience as a Program or Project Manager, ideally in a fast-paced, technology-driven start-up environment and related industries (e.g., apparel, accessories, tools, physical product, hardware development) covering product, operations, creative, supply chain, inventory, and marketing areas.
+ Proven experience in managing the product lifecycle process, including development, testing, ideation, investigation, manufacturing, and launch processes and phases.
+ Strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.
+ Results-oriented with a proven ability to drive action, overcome challenges, and lead teams toward successful outcomes.
+ Excellent verbal and written communication skills, with the ability to communicate clearly and effectively with all levels of the organization.
+ Proficiency in project management tools (e.g., Asana, Trello, Jira, Monday.com, Airtable), Microsoft Office Suite (Excel, Word, PowerPoint), and Google Suite (Docs, Sheets, Slides, Forms).
+ Proficient in using advanced Excel functions such as VLOOKUP, pivot tables, complex formulas, data analysis tools, and creating detailed reports to support decision-making and project tracking.
+ Strong analytical and critical thinking skills with a solution-oriented mindset.
+ Comfortable working in a start-up environment, dealing with ambiguity, and managing fast-paced, evolving priorities.
+ Bachelor's degree in Business, Engineering, Technology, or a related field preferred, not required.
+ PMP, CAPM, PMI-ACP, Lean Six Sigma, or related certification preferred, not required.

Compensation:

For this position, the typical hiring salary range falls between CAD$85,000 and $120,000 CAD per year. The base pay is based on market location and may vary depending on job-related qualifications such as knowledge, skills and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives.
Full-Time Senior Customer Service Representative

Location: Surrey, BC, Canada

Employment: Full-time

Creator Warehouse (CW) is looking for a Senior Customer Service Representative to help ensure we keep up with ever-changing customer demand. We want the same amazing, high-quality Linus Tech Tips (LTT) merchandise that we've become known for to carry over to the after sales experience!


At Creator Warehouse, we know that maintaining a solutions-oriented, friendly, and accessible customer service team is paramount to ensuring our customers continue to support us. Reporting to the Manager, Customer Service, you'll be on the front lines, ensuring that the needs of our customers are being met in a timely manner. You'll also ensure that those needs are communicated internally so that we can improve our entire organization in response to customer feedback. Working just a room away from the designers of our products, you'll have a wealth of knowledge and support to assist you along the way!


As a Senior Customer Service Representative, your responsibilities include, but are not limited to, the following:

Duties:

+ Respond to customer inquiries via email and live chat with speed, professionalism, and a friendly tone
+ Resolve escalated issues, including returns, exchanges, refunds, and order concerns, while maintaining high service standards
+ Perform advanced administrative and setup tasks within our customer service tools and backend systems
+ Categorize and analyze customer interactions to identify trends and improve support workflows
+ Collaborate with internal teams to address recurring issues and enhance the overall customer experience
+ Present reports and insights on customer service metrics and long-term trends to leadership and cross-functional teams

Job Requirements:

+ 3+ years of experience in customer service, ideally in an e-commerce or customer-facing tech environment
+ Proficiency with e-commerce and helpdesk platforms such as Shopify, Gorgias, Shipstation, or similar, including setup/administration of automations, macros, and AI tools
+ Strong analytical skills with the ability to derive actionable insights from customer data
+ Excellent written and verbal communication skills in English
+ High emotional intelligence and a genuine passion for helping people
+ Strong attention to detail and organizational abilities
+ Fast and accurate typing (60+ WPM)
+ Proven ability to interact effectively with people across a range of personalities and scenarios

Assets:

+ French language skills are considered a plus
+ Experience with public social media interactions is considered a plus
+ Flexible schedule with availability to work extended hours when needed
+ Interest in e-commerce, fashion and/or technology
+ Comfortable presenting to groups of 10-50 people

Compensation:

For this position, the typical hiring salary base range falls between CAD $52,000 and $60,320 per year, based on market location and job-related qualifications such as knowledge, skills and experience. This role is also eligible for a discretionary bonus and additional benefits, which together make up the total compensation package, in line with our company's philosophy to recognize and reward employee contributions.



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OUR OFFICES ARE LOCATED oUTSIDE OF

beautiful Vancouver,

British Columbia, Canada