Job Description

\xe2\x80\x9cJoining Absorb means being part of a team where every day is fulfilling. Whether it\'s organizing events, boosting customer engagement, or collaborating with colleagues, I\'m always making a meaningful impact. Our culture is all about hard work and support, creating an environment where everyone feels valued and heard. I\'m constantly learning and growing, whether it\'s mastering new technologies or expanding my marketing skills. Our customer marketing team may be small, but we\'re mighty and always up for a challenge. And having a boss who\'s also a friend is the cherry on top. This is the best team I\'ve worked on!\xe2\x80\x9d - Liza Elder, Senior Customer Marketing ManagerJoin us at Absorb Software as a Senior Customer Advocacy Manager where you will be driving the creation of impactful case studies and videos, establishing a dynamic advocacy program and seamlessly integrating customer stories across marketing channels. You\'ll champion and elevate customer voices to fortify Absorb\'s market presence. Ready to champion customer success and shape our brand narrative? Apply now to join our growing Customer Marketing team!What you\'ll do:

• Own the entire lifecycle of customer case studies, including content creation, management, and performance tracking. This role encompasses leading the production of customer stories and videos across diverse use cases, industries, regions, and products, ensuring these narratives are effectively leveraged to support marketing, sales, and account management efforts.
• Launch and oversee a customer advocacy program. This involves identifying potential advocates, maintaining a tracking system for these individuals, and actively engaging with them to support various initiatives, ensuring alignment between marketing, sales, client success, and customer marketing teams.
• Implement a detailed process for the approval, documentation, and timely updates of client logos to maintain brand consistency and ensure compliance with brand guidelines and legal standards.
• Lead the integration of customer stories, testimonials, and visuals into marketing activities, including the website, social media, product marketing, demand generation, brand, PR, and communications, ensuring a cohesive and authentic brand representation.
• In the future, you will also manage the third-party review generation program and take the lead in launching and nurturing a vibrant customer community. This includes organizing events such as user conferences and virtual meetups to foster engagement and loyalty among customers.

What you\'ll bring:

• At least 3 years of experience in customer marketing, advocacy, or a related role, demonstrating a proven track record in both managing client relationships and driving customer stories from inception to successful conclusion, strengthening the company\'s brand and market position.
• Excellent communication skills, both verbal and written, with the ability to articulate value propositions, negotiate with stakeholders, and build strong internal and client relationships.
• Proven time management and organizational abilities, complemented by tenacity and a creative, experienced approach to advancing multiple projects and ensuring timely follow-ups with clients.
• A creative and analytical mindset, capable of generating insights from advocacy activities and translating them into actionable strategies.
• Proficiency in CRM and CMS tools, and familiarity with digital marketing platforms.

Additional preferred qualifications:

• Experience in SaaS or technology sales, with a focus on customer success and advocacy.
• Experience engaging with a global client base, catering to a diverse set of needs and cultural backgrounds.
• Familiarity with industry-standard tools such as Salesforce, ChurnZero, or similar platforms to track customer engagement and advocacy metrics.
• Advanced skills in MS Office, particularly Excel and PowerPoint, for creating compelling presentations and reports.

Technologies we use:

• AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Microsoft Teams, Adobe Acrobat.

Are you ready to become an Absorber?What we offer:

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs
• Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office

Who are we?Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer\'s organizations grow. We empower learners to enrich their lives, workplaces and communities.Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do
• We\'re united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com

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