For this opening we will consider candidates from the following locations: Montreal,QC,Canada | ,ON,Canada;,QC,CanadaIntrado\'s mission is to save lives and protect communities by helping them prepare for, respond to, and recover from critical events. Our cutting-edge, innovative SaaS company is at the forefront of transforming preparation for and response to 911 emergencies with next generation, data-driven software. At Intrado, we\'re passionate about our mission, our customers, and our team members, and seize the opportunity every day to make an impact through #workworthdoing.Intrado is looking to hire a Senior Customer Success Manager to join our team.The Senior Customer Success Manager is responsible for applying advanced technical principles, theory, and thought leadership to our customers, bringing visibility into the connectivity and inter-dependencies between workstreams and teams. The Senior Customer Success Manager is also the liaison into the business function and responsible for providing executive updates and reports, that include creating a strategic roadmap of the overall success of the customer.Senior Customer Success Managers are able to function independently with little guidance, contribute to the overall account strategy, and ensure alignment to the company\'s strategic roadmap.Key Responsibilities:
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