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Join the creative revolution at XR!
XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it!
At XR, you'll join a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive.
Ready to make an impact? If you're passionate about technology, solving complex challenges, and joining a team that's changing the game, XR is the place for you. Let's shape the future together!
The Opportunity
The Senior Customer Success Manager (SCSM), reports directly to the VP of Customer Success and is the relationship owner, the primary point of contact, and the internal advocate for XR's enterprise Brands and recurring revenue clients. Partnering with the Sales team for pre-sales demos and owning the account post-sale, the SCSM is responsible for managing onboarding, training, and the foundation for a long-term successful engagement.
The SCSM is responsible for nurturing the relationship post-onboarding by creating customized relationship journeys full of proactive touch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the SCSM is the client's advocate, working cross-departmentally with all groups that touch the client's business to understand and improve products, services, workflows, communication, opportunities, or solutions for the client. This role is also revenue-responsible; instrumental to renewals, growth, and additional services or features where they fit into the client's needs.
Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players who are comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they are frequently considered someone you can depend on for a creative solution, a thoughtful response, or a listening ear.
Job Responsibilities:
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