Job Description

xf0x9fx8cx8d Global SaaS Company | $28M Series B Investment
xf0x9fx92xa1 Personalized 1:1 Coaching & Sales Enablementxf0x9fx93x8d Location: Our office is based in Toronto, and we support relocation for the right candidate. While we strongly prefer applicants who are currently in Toronto or open to relocating, we are also open to exceptional candidates based elsewhere in Canada to work remotely.About CloudTalkPowered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.The Challenge AheadAs a Senior Customer Success Manager, youll take ownership of a high-value $1M+ portfolio, working with several dozen customers across diverse industries. Your mission? To drive engagement, maximize adoption, and ensure long-term customer successxe2x80x94leading to seamless renewals and expansion opportunities.This role is perfect for a strategic, customer-focused professional who thrives in high-velocity B2B SaaS and has a passion for solving technical roadblocks before they arise. If youre looking to make a tangible impact in a fast-growing AI-powered SaaS company, this is the challenge for you.Whats in it for you?

• xf0x9fx9ax80 Be part of building the #1 AI business calling software shape the future of business communication.
• xf0x9fx8cxb1 Fast-track your growth gain exposure to cross-functional teams with opportunities to move into Product, Marketing, and beyond.
• xf0x9fx8cx8d Join a global team work with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely.
• xf0x9fx8exaf Have a front-row seat in our journey to $100M ARR play a key role in scaling a fast-growing SaaS company.

What Youll Work On

• Own the full customer journey from onboarding to renewals, ensuring customers extract maximum value from CloudTalk.
• Be a trusted product expert guide clients through best practices, collaborate with Technical Consultants, and help customers leverage advanced features.
• Drive revenue expansion proactively identify opportunities for upsells and higher-tier plan advocacy.
• Enhance customer health monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools.
• Close collaboration with Sales & Product ensure seamless handoffs, share customer insights, and contribute to product innovation.

What Makes You a Great Fit

• Customer-first mindset you thrive on making customers successful.
• Data-driven & analytical youre comfortable working with Excel/Sheets, BI dashboards, and customer insights.
• Technical aptitude you enjoy learning software products inside out and can guide customers in leveraging their full potential.
• Industry knowledge experience in B2B SaaS, business calling software, or cloud communication tools.
• Proven experience youve worked in Customer Success, Onboarding, or Account Management in a SaaS company.
• Familiarity with customer tools experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus.
• Language skills native/billingual proficiency in English and Spanish.

Why Youll Love Being a CloudTalkerGrowth:
xf0x9fx92xa1 1-1 Coaching sessions with our resident communications advisor
xf0x9fx93x9a Leaders Academy & Learning and Development BudgetFlexibility:xf0x9fx8fx96 Unlimited Paid Time Off
xf0x9fx8ex97xefxb8x8f Volunteering Days
xf0x9fxa4xa9 Home office budget
xf0x9fx92xbb MacBook for workWell-being:
xf0x9fx8fx96Recharge Fridays once per quarter
xf0x9fx8fx8bxf0x9fx8fxbcxe2x80x8dxe2x99x80xefxb8x8fFitness AllowanceConnectedness:
xf0x9fx92xb2 Referral bonuses
xf0x9fx91xa5 Virtual & physical team buildings
xf0x9fx91x95 Company merchandiseWhat to Expect in Our Hiring Process1xefxb8x8fxe2x83xa3 Intro Call Meet our Talent Acquisition Team
2xefxb8x8fxe2x83xa3 Interview with Tomas Head of Customer Success
3xefxb8x8fxe2x83xa3 Case Study Presentation Showcase your skills
4xefxb8x8fxe2x83xa3 Culture Bar Raiser Call Assess cultural fit and potential
xf0x9fx8exaf Offer!Ready to make an impact? Apply now and lets shape the future of AI-powered customer communication together. xf0x9fx9ax80By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalks legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our .

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