Job Description

Amendment #1

05/11/2023

Please note change to Job Type & Duration

Job ID: 37381

• Job Category: Communications & Marketing
• Division & Section: Policy, Planning, Finance & Admin, PPF&A Program Support
• Work Location: Metro Hall, 55 John Street, Toronto, Ontario
• Job Type & Duration: Full-time, 1 Permanent & 1 Temporary Vacancies (9 Months)
• Hourly Rate and Wage Grade: $45.08- $49.41
• Shift Information: Monday to Friday, 35 hours per week.
• Affiliation: L79 Full-time
• Number of Positions Open: 2
• Posting Period: 11-MAY-2023 to 25-MAY-2023

Job Summary:
As a Senior Public Consultation Coordinator, you will design, develop and implement public consultation programs and provide advice and guidance to project teams, project managers and senior management on issues related to public consultation activities for Toronto Water, Transportation Services, Solid Waste Management, and Engineering & Construction Services.

Major Responsibilities:

• Develops and implements detailed plans and recommends policies regarding specific requirements
• Ensures that the overall strategic planning initiatives of supported operating divisions are met through effective public consultation process planning and design, and through effective service delivery
• Assists supervisor in maintenance of quality for all public consultation activities cluster-wide and for Corporate projects through liaison with clients, initiating training and awareness activities and campaigns, overseeing the development of standards, practices and guidelines for public consultation staff, project managers and, when applicable, external public consultation consultants.
• Authorizes expenditures and coordinates budget for other Public Consultation projects and staff.
• Provides leadership, guidance, mentoring, advice, coaching and feedback to Public Consultation staff regarding work plans, strategies, and completion of work assignments.
• Acts as an advocate for public consultation within the cluster with project teams, project managers, senior management, other Corporate divisions and individual Councillors.
• Advises project teams, project managers, senior management and Councillors on public consultation approaches and practices that will be acceptable to stakeholders and City Council.
• Ensures that the Public Consultation Unit targets Toronto\'s diverse ethno cultural and multi-lingual populations by undertaking investigations of language and cultural approach required for a project area, arranging translation of materials and/or the services of a translator at public events and through research, determine the most appropriate method to communicate with a specific community.
• Ensures that stakeholder issues are incorporated into the business (planning, design, operations, construction) of cluster and corporate projects, thereby improving cluster/corporate performance and building community trust. Ensures that issues management takes place throughout the length of a project.
• Develops strategic plans for public consultation activities, which include development of work plans, implementation plans, contingency response plans and ongoing issues management.
• Participates as a member of project teams comprised of professional staff (engineers, planners etc.), outside engineering consultants, planning consultants, technical consultants and senior management to provide advice and expertise on issues related to public consultation.
• Ensures that public consultation programs meet the requirements for Corporate cluster policies, Council direction and Federal and Provincial Legislation.
• Prepares and documents concise and accurate accounts of stakeholder issues and City responses to these issues to support the decision-making process by Council, project teams, senior management, and project managers.
• Prepares detailed work plans, presentations and council reports for cluster and corporate clients.
• Researches, writes and designs communications materials (newsletters, flyers, and letters) for distribution to the public to notify stakeholders of upcoming public consultation activities and to support client projects. Reviews and approves communications materials prepared by communications staff for the same purpose.
• Prepares terms of reference and request for proposals for consultant assignments related to public consultation work for the department.
• Reviews and evaluates tender bids and recommends award of contracts for public consultation projects.
• Plans, designs and delivers public events (meetings, workshops, open houses, charettes etc) to encourage public participation and create an informed public.
• Resolves public complaints or disputes that arise during the planning, implementation or operation of departmental projects or facilities.
• Acts as a representative of department on committees, task forces or working groups, which include staff and/or stakeholders. Acts as chair or facilitator for these events.
• Makes recommendations related to process, issues management, timing, handling of external stakeholder input to both external stakeholders, project teams, project managers, senior management and Councillors.
• Tracks expenditures for the public consultation portion of budgets for projects and processes under Public Consultation Unit direction.
• Liaises with provincial, federal and other municipal government representatives, City staff, external stakeholders in a variety of settings and situations to provide context and information sharing opportunities so that a project may proceed in an efficient and effective manner.
• Researches, develops and evaluates alternatives to current Public Consultation practices to maintain a cost-efficient state-of-the-art standard of service.
• Carries out public speaking engagements in a variety of locations and venues (small and large) providing information and opportunities for public feedback on issues and projects important to the department.

Key Qualifications:
Your application must describe your qualifications as they relate to: * Post-Secondary education in a discipline pertinent to the job function (e.g. social science, political science, environment or planning, sociology, urban studies, environmental studies, or geography) or equivalent combination of education and professional experience.

• Extensive experience in conducting public consultation projects and activities on contentious issues.
• Experience leading and providing professional direction, guidance, or advice to staff.
• Experience using Microsoft Office Suite (i.e. Word, Excel, PowerPoint, and MS Outlook).

You must also have:

• Extensive knowledge of the theory and practice of public consultation and consensus building techniques and practices.
• Understanding, knowledge and sensitivity to the diversity, temperament, languages, literacy levels, culture and ethno-racial background in communities throughout Toronto.
• Knowledge of the local geography, political structure and physical structure of Toronto communities.
• Excellent writing skills and the ability to interpret technical information into a written form that is understandable by the general public.
• Ability to effectively use publishing software to create materials (e.g. Adobe InDesign)
• Ability to motivate staff and promote effective team dynamics
• Knowledge of social media tools and trends and ability to use social media for public consultation and information purposes.
• Well-developed strategic planning, problem solving and conflict management skills
• Good public speaking skills including the ability to speak with knowledge and assurance in front of an audience.
• Excellent organizational and interpersonal skills with strong attention to detail.
• Ability to load/unload and set up materials and equipment for public events using a corporate vehicle.
• Must be able to work evening and weekends, as required and travel between locations.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City\'s Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City\'s commitment to .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. . Learn more about the City\'s .

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