Job Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
The Impact You'll Make and What We'll Accomplish Together:



We are seeking a client-focused professional who excels at building and maintaining strong relationships with both internal and external stakeholders. The ideal candidate demonstrates a deep commitment to understanding diverse client requirements, actively gathering feedback to drive service improvements, and consistently delivering solutions that meet or exceed expectations. This role requires someone who can effectively manage client relationships, resolve concerns promptly, and maintain a proven track record of meeting commitments and deadlines while earning clients' trust and respect.

What you'll doEnsure quality control of deliverables, perform data validations, and conduct business testing while meeting deadlines. Prepare, validate, and send client reports, benefits-related payroll files, and eligibility files to customers and carriers. Manage client communications, including preparing and sending written communications to employees and retirees, and responding to internal and external inquiries within SLAs and contractual obligations. Monitor and manage client mailboxes, system jobs, and other ad-hoc processes, while supporting the contact center for Tier 2 requests. Create, follow through, and document issue management processes (e.g., CW and AV) and administrative procedures. Prioritize and manage assigned tasks to meet deadlines, complying with best practices and confidentiality standards. Conduct peer reviews, provide training or cross-training, and support team members as required.

Qualifications
What you bring1 - 2 years relevant experience Post-secondary education Excellent mathematical and analytical skills Exceptional customer focus, strong communication and organizational skills Dedicated team player, who demonstrates initiative and independence Excellent time management skills and the ability to manage multiple assignments Working knowledge of Microsoft Office Suite and the ability to learn internal software quickly and thoroughly

Great-to-havesRelated courses in group benefits (CEBS) Experience in Group Benefits Proficiency in French language (written and verbal) is considered an asset

A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.