Job Description

The role of the Security Guard is to deliver a consistent and superior level of customer service to clients by actively seeking out opportunities to provide assistance and support. To ensure that property rules and standards are observed by maintaining a highly visible and reassuring presence through their assigned patrol and post duties. To act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming property environment.

This is a full time role and the successful candidate will work all shifts including days, evenings, nights and weekends.

Role Responsibilities

Provide outstanding service to customers and clients, while assisting with safety concerns, illness or emergencies etc...

Maintain compliance with and enforce property standards, rules and regulations in a reasonable manner;

Protect the property by performing highly visible patrols of assigned patrol areas/zones and positively engage with clients on a continual basis;

Work closely with other departments, especially Guest Services, to provide customer service support, respond to and have accountability for the resolution of customer concerns/complaints;

Remain vigilant for signs of criminal and/or suspicious behaviour and initiate the appropriate steps to report/follow up as per operating guidelines;

Remain prepared to respond to crime, disturbances, fire and other emergency situations as stated in (SOP) and Emergency Response Plans;

Where authorized to do so, respond to crimes that have occurred and ensure appropriate law enforcement authorities are summoned;

Report and follow up on hazards and/or deficiencies identified during the course of duty

Respond to medical emergencies and provide first aid, CPR or AED support until medical professionals arrive;

Maintain a detailed memo book, ensuring accuracy and prepare incident reports on all matters dealt with;

Enforce property rules and regulations through property specific standard operating procedure as well as the Trespass to Property Act.

Required QualificationsFormal Education and/or Certifications

Post-secondary education in Law Enforcement/Security or equivalent;

Minimum one (1) years of shopping centre security experience preferred;

Provincial Security License is required;

Current CPR/First Aid Certification;

Knowledge of Trespass to Property Act;

Sound knowledge of Occupational Health and Safety Act;

WHMIS and other safety courses an asset;

Knowledge of applicable federal, provincial and municipal legislation and regulations;

Good digital literacy (Microsoft) is required;

Prior work experience in a customer service environment is a definite asset;

Knowledge of crowd control in emergency situations and emergency events;

Years of Experience

Minimum 1 year of experience working within the security industry.

Specialized knowledge, skills and abilities

Must hold valid Security License;

Must be public relations and customer service focused;

Must be highly organized

Excellent inter-personal skills; Strong coaching, mentoring and training skills;

Be self-motivated, self-confident, diplomatic, innovative and able to accept challenges;

Be able to remain calm under high intense situations

Superior written and oral communication skills;

Able to work in a 'Team' environment;

Computer literacy. (Microsoft)

Must provide clear criminal clearance certificate.

Competencies

Communicate clearly, concisely, professionally and convey active listening and openness

Build positive relationships and demonstrate commitment, effort and a "take charge" attitude

Conflict resolution skills

Produce accurate work with attention to detail and consistently meet deadlines

Take ownership for actions, accept constructive criticism and make the necessary changes to behavior

Overcome obstacles to get the job done, identify problems and recommend solutions

See change positively and adapt quickly to change in work requirements

Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated

Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas

Integrity: Do the right thing, deliver on commitments and admit mistakes

Teamwork: Work together as one team toward common goals

Accountability: Hold yourself and others accountable for decisions and results

If you are ready to embark on a rewarding career in the exciting world of real estate, we would love to hear from you!
To apply for the position of Security Guard, please email your resume to careers@primarisreit.com.
We appreciate all applications and will only contact those selected for an interview.
Join our team as a Security Guard and contribute to creating a positive and welcoming shopping experience.
Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com.

Primaris REIT is Canada's leading enclosed shopping centre-focused real estate investment trust. We own and operate a portfolio of 13.4 million square feet of dominant enclosed shopping centres valued at approximately $4.1 billion at Primaris' share. Our vision is to champion and elevate retail for Canadians by creating an exceptional experience for our customers while maintaining a strong presence in the industry.

Job Types: Full-time, Permanent

Benefits:

Company pension Dental care Disability insurance Employee assistance program Employee stock purchase plan Extended health care Life insurance On-site parking Paid time off Tuition reimbursement Vision care Wellness program
Work Location: In person