Job Description

Job Overview

The Sales Support & Order Administrator manages customer orders from order confirmation through to delivery. This role requires a highly organized, detail-oriented individual with strong customer focus. The successful candidate will work both independently and as part of a team to ensure efficient order processing, timely delivery, and customer satisfaction.

Duties

Review and confirm customer orders submitted by the Vice President or Sales Representatives. Coordinate with the Production Manager or Senior Supervisor to align orders with production schedules. Communicate with customers regarding order status and ensure on-time delivery. Work closely with Sales Representatives and customers to resolve any problems or questions regarding purchase orders. Produce and manage internal order management documents. Generate invoices, organize payments, and support payment processing. File processed orders and completed documents in appropriate locations. Assist with expediting orders to meet critical deadlines. Collaborate with relevant departments to ensure accurate and timely order fulfillment.

Minimum Educational Qualifications:

Post-secondary education (College diploma or Associate's degree) in Business Administration, Office Administration, or a related field is preferred.

Experience

Customer Service: 2+ years (preferred). Manufacturing Experience: 2+ years (preferred). Experience with ERP systems, particularly Syteline, and exposure to a manufacturing environment is an advantage.

Skills & Qualifications

Proficiency in computer applications, including MS Office (Word, Excel, Outlook, Internet); MRP/ERP systems experience preferred. Excellent verbal and written communication skills in English. Strong customer service skills with a professional and courteous approach. Proven problem-solving and critical-thinking abilities. Strong follow-up and conflict resolution skills.
Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits:

Extended health care On-site parking
Work Location: In person